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11-17-2012 12:13 PM
I have an HP Pavilion DV7. When I click on Google in the toolbar, it just hangs up and eventually tells me it cannot display the webpage. The only way I can ever get to Google is by actually typing in the IP address every time. Has anyone else had this problem? I ran a full system scan and Norton 360 can't cure it. This has been going on almost since I bought the computer a little over a year ago.
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11-17-2012 06:29 PM
Try downloading and running MalwareBytes.
Let us know what you find.
11-18-2012 04:14 PM - edited 11-18-2012 04:21 PM
Please take a look at this site.
This link explains how to use COMBOFIX.
This link is for the download.
Click the link to download then run COMBOFIX.
You need to disable all resident shield virus protection programs that you can.
You can get one or more of the online rep's to help you on their forum if needed.
They are the best for a virus removal.
Hope this helps.