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Tutor
Posts: 19
Member Since: ‎11-17-2012
Message 1 of 19 (151 Views)
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Unable to access Google search

I have an HP Pavilion DV7. When I click on Google in the toolbar, it just hangs up and eventually tells me it cannot display the webpage. The only way I can ever get to Google is by actually typing in the IP address every time. Has anyone else had this problem? I ran a full system scan and Norton 360 can't cure it. This has been going on almost since I bought the computer a little over a year ago.

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Re: Unable to access Google search

Try MS Fixit to reset your Hosts file:

 

http://support.microsoft.com/kb/972034

 

Btw, you said you don't have Google Toolbar installed. I assume you have a Google icon on another Toolbar?

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Associate Dean
Posts: 6,533
Member Since: ‎07-18-2011
Message 2 of 19 (145 Views)

Re: Unable to access Google search

Welcome Moma.

 

Try downloading and running MalwareBytes.

 

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=main;pop

 

Let us know what you find.

 

REO

HP Expert Tester "Now testing HP Pavilion 15t i3-4030U Win8.1, 6GB RAM and 750GB HDD"
Loaner Program”HP Split 13 x2 13r010dx i3-4012Y Win8.1, 4GB RAM and 500GB Hybrid HDD”
Microsoft Registered Refurbisher
Registered Microsoft Partner
Apple Certified Macintosh Technician Certification in progress.
Tutor
Posts: 19
Member Since: ‎11-17-2012
Message 3 of 19 (139 Views)

Re: Unable to access Google search

I just ran the free version and it did not solve the problem.

Associate Dean
Posts: 6,533
Member Since: ‎07-18-2011
Message 4 of 19 (137 Views)

Re: Unable to access Google search

Sorry to here that Moma.

 

Go to uninstall programs and uninstall and then reinstall Google toolbar.

 

See if that helps.

 

REO

HP Expert Tester "Now testing HP Pavilion 15t i3-4030U Win8.1, 6GB RAM and 750GB HDD"
Loaner Program”HP Split 13 x2 13r010dx i3-4012Y Win8.1, 4GB RAM and 500GB Hybrid HDD”
Microsoft Registered Refurbisher
Registered Microsoft Partner
Apple Certified Macintosh Technician Certification in progress.
Tutor
Posts: 19
Member Since: ‎11-17-2012
Message 5 of 19 (135 Views)

Re: Unable to access Google search

When I go to the uninstall programs list under Control Panel, Google doesn't appear anywhere, so there's nothing for me to uninstall. Don't know how to proceed.

Associate Dean
Posts: 6,533
Member Since: ‎07-18-2011
Message 6 of 19 (133 Views)

Re: Unable to access Google search

Moma.

 

Try installing from here.

 

http://www.google.com/intl/en/about/products/

 

Let me know what you find.

 

REO

HP Expert Tester "Now testing HP Pavilion 15t i3-4030U Win8.1, 6GB RAM and 750GB HDD"
Loaner Program”HP Split 13 x2 13r010dx i3-4012Y Win8.1, 4GB RAM and 500GB Hybrid HDD”
Microsoft Registered Refurbisher
Registered Microsoft Partner
Apple Certified Macintosh Technician Certification in progress.
Tutor
Posts: 19
Member Since: ‎11-17-2012
Message 7 of 19 (129 Views)

Re: Unable to access Google search

I typed in the web address you gave. My computer won't go there. It just tries for about 30 seconds, and eventually says Internet Explorer can't display the web page.

Associate Dean
Posts: 6,533
Member Since: ‎07-18-2011
Message 8 of 19 (126 Views)

Re: Unable to access Google search

Moma try and just click on the link.

 

If you can not get there by doing that I have one last thing for you to do.

 

Let me know.

 

REO

HP Expert Tester "Now testing HP Pavilion 15t i3-4030U Win8.1, 6GB RAM and 750GB HDD"
Loaner Program”HP Split 13 x2 13r010dx i3-4012Y Win8.1, 4GB RAM and 500GB Hybrid HDD”
Microsoft Registered Refurbisher
Registered Microsoft Partner
Apple Certified Macintosh Technician Certification in progress.
Tutor
Posts: 19
Member Since: ‎11-17-2012
Message 9 of 19 (123 Views)

Re: Unable to access Google search

I tried that too. Same "unable to access" result.

Associate Dean
Posts: 6,533
Member Since: ‎07-18-2011
Message 10 of 19 (122 Views)

Re: Unable to access Google search

[ Edited ]

 

Please take a look at this site.

 

This link explains how to use COMBOFIX.

 

 http://www.bleepingcomputer.com/combofix/how-to-use-combofix#uninstall

 

This link is for the download.

 

http://www.bleepingcomputer.com/download/combofix/

 

 Click the link to download then run COMBOFIX.

 

You need to disable all resident shield virus protection programs that you can.

 

 You can get one or more of the online rep's to help you on their forum if needed.

 

 They are the best for a virus removal.

 

 Hope this helps.

 

REO

HP Expert Tester "Now testing HP Pavilion 15t i3-4030U Win8.1, 6GB RAM and 750GB HDD"
Loaner Program”HP Split 13 x2 13r010dx i3-4012Y Win8.1, 4GB RAM and 500GB Hybrid HDD”
Microsoft Registered Refurbisher
Registered Microsoft Partner
Apple Certified Macintosh Technician Certification in progress.
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