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Re: at start up of computer windows 7 says gfxui hp support not working (301 Views)
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Student
wieds
Posts: 1
Registered: ‎05-17-2012
Message 1 of 4 (321 Views)

at start up of computer windows 7 says gfxui hp support not working

At every start up of computer a message comes up and a green download bar searching for answer. Message is GFxUI HP Support not working. And if you go to HP support assistant it says error.

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Distinguished Professor
ManjunathTech
Posts: 2,995
Registered: ‎01-21-2012
Message 2 of 4 (319 Views)

Re: at start up of computer windows 7 says gfxui hp support not working

Hi

 

Please try this step given in web link given below might help you to fix the issue.

 

http://support.microsoft.com/kb/929135

 

Incase if this does not help try doing a system restore to the date where unit was working fine.

 

 

Let us know how it goes!

"I work for HP."
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath
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Student
weeds
Posts: 1
Registered: ‎05-24-2012
Message 3 of 4 (301 Views)

Re: at start up of computer windows 7 says gfxui hp support not working

Hi, I have been working on it, but it did not help. Wrote down what you said, then printed it out thinking I missed something. Tried to figure out how to get to restart computer before problem. I'm hoping you can help me with restarting at a earlier date. After 4 hours yesterday of trying to restart. I called HP. They said I was out of warranty and they could fix it. For a lot of money. But I told them after GFxUI comes up it says to go to  HP support assistant and that says it has stopped working also. But Hp says it is for the life of your computer. He said I had a virus and that stopped it from working. And so it's not their problem. I have had Norton from day 1 and they won't let a virus come in. So how can that be. I tried to download HP assistant and a HPSAObjUtil error came up. Their was also a link to remove the HP assistant. Do you think that would help, then down load it again. My Computer is 14 months old and only used for home use. Its a G62-457DX. It's my 4th HP and I'm wishing now I had bought a cheap computer. Thank you for all your help. I thank you for trying to help me. I hope you can help again. To restore to a earlier date.    

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Distinguished Professor
ManjunathTech
Posts: 2,995
Registered: ‎01-21-2012
Message 4 of 4 (295 Views)

Re: at start up of computer windows 7 says gfxui hp support not working

Hi

 

Please try these steps for HP Support Assistant and then try to do a update might help you out.

 

 

HP Support Assistant


Let us know how it goes!

"I work for HP."
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath
Please use plain text.