Re: black screen and no bios access (106 Views)
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Top Student
npcmaniac
Posts: 6
Member Since: ‎11-24-2013
Message 1 of 4 (194 Views)

black screen and no bios access

Ultrabook model hp envy 6 1206tx
When I press the power button pc starts, fan sound found and power + hdd LED lights up and stays on
If escape is pressed then boot pauses and boot menu such as

System information
System diagnosis
Boot device options
Bios setup
System recovery

Enter to continue boot

First two options work but if I choose other ones screen goes black while pc is still running
Can't access bios or system recovery
Don't know how to hard reset since battery is sealed within
A hp tutorial (official) said to do a hard reset
Please instruct me how,
How to access bios,
HP Support Agent
BHK6
Posts: 3,361
Member Since: ‎09-03-2013
Message 2 of 4 (155 Views)

Re: black screen and no bios access

Hi npcmaniac,

 

I saw your post about the black screen and I will be happy to help. When you do the System Diagnosis does it come back with any error messages at all? What operating system are you running?

 

Was there a reason that you want to get into the BIOS or do you just want to get the system to load?

 

When you get to the black screen can you still hear Windows loading or does it just stop and you get the black screen with a flashing cursor?

 

Are you able to start the computer in safe mode? Below is a document that will tell you how.

 

http://windows.microsoft.com/en-ca/windows/start-computer-safe-mode#start-computer-safe-mode=windows...

 

Thank you,

 

 

 

BHK6

I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!



Top Student
npcmaniac
Posts: 6
Member Since: ‎11-24-2013
Message 3 of 4 (139 Views)

Re: black screen and no bios access

No error message. Every test passes successfully.
Win 8
Just want to load my system or install a fresh copy of win 8.
No flashing cursor, just black screen.
Document was no help at all.
HP Support Agent
BHK6
Posts: 3,361
Member Since: ‎09-03-2013
Message 4 of 4 (106 Views)

Re: black screen and no bios access

Hi npcmaniac,

 

Let's try to see if we can restore the BIOS, you can do this without actually getting into the BIOS. Below is a link that will show you how to do that.

 

Restoring the BIOS:

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02693833

 

Have you tried putting in your Windows 8 installation disc. Does it give you any options to repair the system?

 

Thank you,

 

 

BHK6

I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!



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