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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-30-2014 06:20 AM

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caps lock work in reverse. When not lit, ALL IS CAPS. when lit, all is lower case

1 ACCEPTED SOLUTION

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‎02-03-2014 07:31 AM - last edited on ‎02-24-2017 04:07 PM by HP Administrator

HP Recommended

Hi FrustratedFrank,

 

Thank you for your response. I hope you had a good weekend.

 

Have you done all your Windows updates?  Here is a link to the updated driver for Windows 8.1,HP Software and Drivers Pavilion 17,   if this does not resolve the issue, you can roll back the driver in Device Manager. Set auto updates to prompt, before installing.  On restart if you get a prompt to install updated keyboard driver, cancel it.  You can run the HP PC Hardware Diagnostics UEFI, to test for hardware failure.  You also have the option to do a  system restore or recovery back to Windows 8.Performing an HP System Recovery (Windows 😎 and Using Microsoft System Restore (Windows 8). Please let me know the outcome.

 

Sparkles1

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14 REPLIES 14

‎01-31-2014 08:06 AM - last edited on ‎02-24-2017 03:59 PM by HP Administrator

HP Recommended

HI FrustratedFrank,

 

Welcome to the HP forum!

 

Thank you for your inquiry, I am pleased to assist you. 

I understand that your keyboard Num Lock is working in reverse.when lit it is in lower case and when off it is caps.

When posting it is very helpful if you provide your exact model and the operating system you are running.How Do I Find My Model Number or Product Number? 

Please reply with the requested information so I can assist you.

 

Sparkles1

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‎01-31-2014 11:52 AM

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HP Pavilion 17
<30 days old
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‎01-31-2014 11:53 AM

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Upgraded to win8.1- may be a mistake
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‎01-31-2014 01:16 PM - last edited on ‎02-24-2017 04:00 PM by HP Administrator

HP Recommended

HI FrustratedFrank,

 

 

Thank you for your response.

 

I could not locate a Pavilion 17 , did you mean Pavilion G7

Here is a link to Notebook Keyboard Troubleshooting (Windows 😎 that should help. You can manually check our support and driver page for Windows 8.1 drivers,but you will need to input your exact model( please see link in my  1st post) and then select the operating system. If you do not see your operating system then HP does not provide the updated drivers.

Have you tried running the built in troubleshooter in Windows 8.1

Press windows key + C to open charms

Type troubleshoot keyboard in search bar and follow  the  on screen prompts.

If you did not mean Pavilion G7 please let me know.

 

 

Sparkles1

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‎01-31-2014 06:13 PM

HP Recommended
Sticker on keyboard surface states:
HP Pavillion 17 Notebook PC
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‎01-31-2014 06:22 PM

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Tried your search charm-TROUBLESHOOT KEYBOARD-

Results: no results found
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‎02-03-2014 07:31 AM - last edited on ‎02-24-2017 04:07 PM by HP Administrator

HP Recommended

Hi FrustratedFrank,

 

Thank you for your response. I hope you had a good weekend.

 

Have you done all your Windows updates?  Here is a link to the updated driver for Windows 8.1,HP Software and Drivers Pavilion 17,   if this does not resolve the issue, you can roll back the driver in Device Manager. Set auto updates to prompt, before installing.  On restart if you get a prompt to install updated keyboard driver, cancel it.  You can run the HP PC Hardware Diagnostics UEFI, to test for hardware failure.  You also have the option to do a  system restore or recovery back to Windows 8.Performing an HP System Recovery (Windows 😎 and Using Microsoft System Restore (Windows 8). Please let me know the outcome.

 

Sparkles1

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‎02-03-2014 11:09 AM

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THANK YOU (WITH CAPSLOCK ON/LIT)

 

At first blush it seems to be fixed. Install 5 "important" HP updates.

 

Thank You, Sparkles1

 

 

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‎02-03-2014 01:08 PM

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SEEMS OK now, after reboot.
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