Question
Reply
 
Student
cottonball71
Posts: 1
Member Since: ‎06-07-2012
Message 1 of 3 (1,574 Views)

compaq presario cq57 black screen... wont load,, nothing and only 6 months old

compaq presario cq57 black screen... wont load,, nothing and only 6 months old, any suggestion???

Teacher
potent
Posts: 70
Member Since: ‎06-04-2012
Message 2 of 3 (1,572 Views)

Re: compaq presario cq57 black screen... wont load,, nothing and only 6 months old

Could be a Harddrive failure. How ever, you can try booting to diagnostics. Restart the notebook and soon after start tapping F2 key to access diagnostics and it will give some options to run the test on some hardware components. Check if any of the hardware components fail. If every thing Passes, then you just have to reinstall the windows using the Recovery discs ordered from HP phone support.

Potent
Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!
I am employed by HP
Student
ylstiv
Posts: 1
Member Since: ‎09-01-2012
Message 3 of 3 (1,324 Views)

compaq presario cq57 black screen... wont load,, nothing and only 18 months old

And if tapping F2 doesn't help? There is still nothing appearing on my screen. The "Windows" tune sounds, so I'm hesitant to believe that the hard drive has failed.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation