This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

compaq presario cq57 black screen... wont load,, nothing and only 6 months old (947 Views)
Reply
Student
cottonball71
Posts: 1
Registered: ‎06-07-2012
Message 1 of 3 (947 Views)

compaq presario cq57 black screen... wont load,, nothing and only 6 months old

compaq presario cq57 black screen... wont load,, nothing and only 6 months old, any suggestion???

Please use plain text.
Tutor
potent
Posts: 70
Registered: ‎06-04-2012
Message 2 of 3 (945 Views)

Re: compaq presario cq57 black screen... wont load,, nothing and only 6 months old

Could be a Harddrive failure. How ever, you can try booting to diagnostics. Restart the notebook and soon after start tapping F2 key to access diagnostics and it will give some options to run the test on some hardware components. Check if any of the hardware components fail. If every thing Passes, then you just have to reinstall the windows using the Recovery discs ordered from HP phone support.

Potent
Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!
I am employed by HP
Please use plain text.
Student
ylstiv
Posts: 1
Registered: ‎09-01-2012
Message 3 of 3 (697 Views)

compaq presario cq57 black screen... wont load,, nothing and only 18 months old

And if tapping F2 doesn't help? There is still nothing appearing on my screen. The "Windows" tune sounds, so I'm hesitant to believe that the hard drive has failed.

Please use plain text.