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Student
charco
Posts: 1
Member Since: ‎11-03-2012
Message 1 of 4 (6,340 Views)

computer is stuck in a loop keeps saying preparing to repair then diagnosing computer & hangin at13%

its a new hp pavillion g7-2269wm

Distinguished Professor
SeanS
Posts: 3,102
Member Since: ‎11-22-2011
Message 2 of 4 (6,307 Views)

computer is stuck in a loop keeps saying preparing to repair then diagnosing computer & hangin at13%

Hey Charco,

How did this come about? Had you recently installed something or tried upgrading the operating system? I would first recommend hard resetting the computer. This may resolve the issue but I have a suspicion that the hard drive is starting/or has failed.

Here is the link on how to reset the computer: http://goo.gl/DP34K

Report back with any new details and we can go from there.

Thanks!
Sean
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Honor Student
LeBoss242
Posts: 2
Member Since: ‎11-02-2013
Message 3 of 4 (2,625 Views)

Re: computer is stuck in a loop keeps saying preparing to repair then diagnosing computer &

It still doing the same thing and restarting and doing the same thing
HP Support Agent
BHK6
Posts: 4,417
Member Since: ‎09-03-2013
Message 4 of 4 (2,556 Views)

Re: computer is stuck in a loop keeps saying preparing to repair then diagnosing computer &

Hi LeBoss242,

 

I saw your post and I will be happy to help. Start by following the steps in link that SeanS posted above.

 

Do you know what triggered this? Did the computer crash on you? Have you installed any new hardware or software? I will also need to know your operating system and your product number, please.

 

Find your product number on a notebook:

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00033108

 

Finding your OS:

 

http://windows.microsoft.com/en-CA/windows/which-operating-system

 

Thank you,

 

 

Please click “Accept as Solution ” if you feel my post solved your issue.

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Thank you,

BHK6


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