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computer locks up/freezes and restarts with no rhyme or reason. how to prevent this?
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marvinspector
Posts: 16
Member Since: ‎07-23-2011
Message 11 of 28 (155 Views)

Re: computer locks up/freezes and restarts with no rhyme or reason. how to prevent this?

product number WW181AV

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DavidPK
Posts: 33,236
Member Since: ‎09-24-2010
Message 12 of 28 (153 Views)

Re: computer locks up/freezes and restarts with no rhyme or reason. how to prevent this?

Hi,

 

First of all, make sure that the chipset driver is correctly installed, if this is relevant.  The installer is on the following link.

 

ftp://ftp.hp.com/pub/softpaq/sp49001-49500/sp49452.exe

 

If this will not install, move on to the next download - if it does install, restart the notebook before carrying out the next installation.

 

Download and install the latest Synaptics driver for the Touchpad on the link below.

 

ftp://ftp.hp.com/pub/softpaq/sp52001-52500/sp52352.exe

 

After the installation has completed, restart the notebook, then download and install the following update recommended by HP.

 

ftp://ftp.hp.com/pub/softpaq/sp51501-52000/sp51613.exe

 

Again, after the installation has completed, restart the notebook and let me know if there is any improvement.

 

Regards,

 

DP-K

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Tutor
marvinspector
Posts: 16
Member Since: ‎07-23-2011
Message 13 of 28 (139 Views)

Re: computer locks up/freezes and restarts with no rhyme or reason. how to prevent this?

For 24 hours it did not freeze up, so I did nothing.

Then, a few hours ago, it froze up while using google search.

Of course, I clicked and moved the pointer very fast as I have for many years.

So, i just now finished doing as you last instructed.

I will report back to you after waiting to see the results as I use the click/move.

Again thank you for all your help.

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DavidPK
Posts: 33,236
Member Since: ‎09-24-2010
Message 14 of 28 (137 Views)

Re: computer locks up/freezes and restarts with no rhyme or reason. how to prevent this?

Hi,

 

You're welcome, let me know how it goes.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


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Tutor
marvinspector
Posts: 16
Member Since: ‎07-23-2011
Message 15 of 28 (135 Views)

Re: computer locks up/freezes and restarts with no rhyme or reason. how to prevent this?

I was using outlook reminder and it froze up.

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DavidPK
Posts: 33,236
Member Since: ‎09-24-2010
Message 16 of 28 (132 Views)

Re: computer locks up/freezes and restarts with no rhyme or reason. how to prevent this?

Hi,

 

OK, open windows Control Panel, open Administrative Tools and open Event Viewer.  This should open with the  Local view - are there any Critical, Error or Warnings that coincide with the latest freeze, if there are, can you post back with details.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Tutor
marvinspector
Posts: 16
Member Since: ‎07-23-2011
Message 17 of 28 (129 Views)

Re: computer locks up/freezes and restarts with no rhyme or reason. how to prevent this?

There was none.

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DavidPK
Posts: 33,236
Member Since: ‎09-24-2010
Message 18 of 28 (126 Views)

Re: computer locks up/freezes and restarts with no rhyme or reason. how to prevent this?

Hi,

 

That's interesting - try the following.

 

Shut down the notebook, remove the AC Adapter and then remove the battery.  Hold the power button down for 1 minute.  Reinsert the battery, plug in the AC Adapter and start the notebook - let me know if there is any improvement.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Microsoft Windows Expert - Consumer

Tutor
marvinspector
Posts: 16
Member Since: ‎07-23-2011
Message 19 of 28 (123 Views)

Re: computer locks up/freezes and restarts with no rhyme or reason. how to prevent this?

Never use the battery at home.

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DavidPK
Posts: 33,236
Member Since: ‎09-24-2010
Message 20 of 28 (121 Views)

Re: computer locks up/freezes and restarts with no rhyme or reason. how to prevent this?

Hi,

 

Ok, try the procedure but without reinserting the battery just to dispel any residual charge from the Motherboard before starting it again.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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