computer locks up/freezes and restarts with no rhyme or reason. how to prevent this? (225 Views)
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marvinspector
Posts: 16
Member Since: ‎07-23-2011
Message 21 of 28 (83 Views)

Re: computer locks up/freezes and restarts with no rhyme or reason. how to prevent this?

I did. Still freezes.

It appears that the problem lies in mouse and/or pointer.

Could I need a new mouse?

Thank you.

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DavidPK
Posts: 30,563
Member Since: ‎09-24-2010
Message 22 of 28 (75 Views)

Re: computer locks up/freezes and restarts with no rhyme or reason. how to prevent this?

Hi,

 

Just so that I'm clear on this, are you using the notebooks touchpad or do you have an external Mouse connected?

 

Regards,

 

DP-K

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marvinspector
Posts: 16
Member Since: ‎07-23-2011
Message 23 of 28 (71 Views)

Re: computer locks up/freezes and restarts with no rhyme or reason. how to prevent this?

I am using an external mouse.

I just thought of something.

I was using i.e.9 and had problems, so HP said to go back to 8.

What are your thoughts?

Thank you.

Marvin

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DavidPK
Posts: 30,563
Member Since: ‎09-24-2010
Message 24 of 28 (68 Views)

Re: computer locks up/freezes and restarts with no rhyme or reason. how to prevent this?

Hi,

 

To uninstall IE9, open windows Control Panel, open Windows Updates, click View updates history and then click the link 'To remove updates, see Installed Updates'.  Wait for the list to populate and then under the heading Wicrosoft Windows you should find the entry for 'Windows Internet Explorer 9' - right click this and select Uninstall.  When this has completed, restart the notebook.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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marvinspector
Posts: 16
Member Since: ‎07-23-2011
Message 25 of 28 (65 Views)

Re: computer locks up/freezes and restarts with no rhyme or reason. how to prevent this?

I uninstalled I.E.9 and installed I.E.8 as the HP person advised. I wonder if I.E.8 is the culprit?

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DavidPK
Posts: 30,563
Member Since: ‎09-24-2010
Message 26 of 28 (64 Views)

Re: computer locks up/freezes and restarts with no rhyme or reason. how to prevent this?

Hi,

 

Hopefully it has cured the problem, but if it does freeze again, post back.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


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marvinspector
Posts: 16
Member Since: ‎07-23-2011
Message 27 of 28 (61 Views)

Re: computer locks up/freezes and restarts with no rhyme or reason. how to prevent this?

I did all that about a month ago when I couldn't print from I.E. or email.

So as I said, I wonder if I.E.8 , which has been installed all this time, is the culprit?

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marvinspector
Posts: 16
Member Since: ‎07-23-2011
Message 28 of 28 (59 Views)

Re: computer locks up/freezes and restarts with no rhyme or reason. how to prevent this?

Should I uninstall 8 and reinstall it? Would that help?

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