Top Student
Posts: 6
Member Since: ‎04-15-2014
Message 1 of 3 (123 Views)

cursor freeze

Hollo! Good morning, i have an hp envy touchsmart machine and the operating system which was on it got currupted. So i formatted it and intalled a new windows 8 on it. I checked for windows update and i downloaded new uupdates but then, the update couldnt installe and the machine automatically reverted itself back to the previous setttings. since then, the tuchpad cursor has disappear and i've  not been able to use the touchpad again. I've done everything i can but to not avail. Pleace help me



HP Support Agent
Posts: 7,514
Member Since: ‎09-02-2013
Message 2 of 3 (86 Views)

Re: cursor freeze

Hi Richie2,


Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP ENVY Touchsmart Notebook  and issues with Windows 8 update. If you run the HP Support Assistant it will update all the software and drivers for you.  Here is a link to download if need  The HP Support Assistant.


Hope this helps you.




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Top Student
Posts: 6
Member Since: ‎04-15-2014
Message 3 of 3 (78 Views)

Re: cursor freeze

Holo, goodmornig,

                             Thank you for your support, your infor. was helpful. Thank you once again.

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