dm4-1265dx

[reparo32]

my 5months old HP laptop hang up and wont boot again. i tried everything i know and what i read on some forums but nothing happens. i did tried booting it on the DVD drive with the recovery disc that i made after i bought this laptop but to no avail. i also tried to launch start up repair but and up in blue screen... any help from you guys will highly be appreciated... thanks

[kamat_hp]

Turn OFF the Notebook and once its powered ON, keep Pressing F10 to load BIOS screen of the Notebook. In this screen under Diagnostics, run the test on hard drive and memory. Post back the results here.

Also in startup menu there is an alternate way where you can run F2 (System Diagnostics). The instructions can be found at below link
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01443317

[reparo32]

memory test, OK. primary hard disk self test reach 9percent then it wont move and there is a message box with this, Hard Disk 1 Quick (303) and highlighted OK under it. i have no idea what does it mean so i click enter and nothing happens.

[kamat_hp · Accepted solution]

As per error code - Hard Disk 1 Quick (303) - the primary hard drive has crashed. Its a clear indication that your hard drive has gone bad or needs to replaced. 

Your only option is to replace your hard drive with new one and use recovery disks to install OS on new one. Kindly refer the instructions for replacing hard drive on the Notebook from below link

http://h10032.www1.hp.com/ctg/Manual/c02615687.pdf

[reparo32]

is there any way this HDD be fix? or is it really replacing this with new one that can solve the problem? thank you very much...

[kamat_hp]

I doubt you would be able to fix it and even if you do, its really not worth the risk of your personal files and data been stored on this hard drive which might go bad again in future. I would say replacing is the best solution in order to make sure it does not repeat again very soon in future. 

[reparo32]

got a new HDD now. unluckily the restore disc  created wont work now. will hp be kind enough to send me a new copy ok na system?

[kamat_hp]

This is a peer to peer forum and members over here help each other voluntarily .

Please refer below link in order to Contact HP
http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html

[aditya7145]

hey can anyone can help me i got the same problem... my laptop has fallen form my table... now when i start it it's hangs so much and when i tried harddisk self test i got an error quick Hard Disk 1 Quick (303).. but i can boot my windows... but it's hangs so much can any one can help me