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02-26-2010 11:29 AM
Let's see if I get any response from the oh-so-helpful HP staff.
I've had an HP Pavillion dv4-2045dx system since Christmas of 2009. Since the very first day I used it, I have had tons of BSODs that run the gamut on error codes. They've replaced the hard drive (twice) and the RAM (once). I've replaced the drivers, flashed the BIOS, wiped the hard drive clean three times to reinstall my OS. I get these blue screens on both 32 and 64 bit systems. Memory check comes up fine, diagnostic comes up clean, yet I still get BSODs on a daily basis.
I'm absolutely at my wit's end and I am sick and tired of talking to someone reading from a script in Bangalore. I've cleaned my registry of any program that has even a whiff of a problem with Windows 7 (especially iTunes 64 bit and Google Chrome). Considering my meager pay, I cannot afford to buy another laptop and work requires near-constant use of a computer. So, here's my question to the land of HP:
- What other options can I take at this point to try and repair my machine? If all avenues are exhausted:
- What in the hell does it take to make HP realize that I need a new system? Am I going to have to rant and rave and scream at them? Or:
- What will it take to get a refund for this system so I can get a computer that actually works?
06-12-2010 08:39 PM
Hi my frind
i bought this model of hp(dv4 2045dx) for 3 mo and i get disappointed with it and I have the same problem
so i think this problem from the display driver becuase i've installed win 7 without the dispaly driver it work fine and when i installed the display drive the problem comes again
so i hope to find the fix of this problem
07-29-2010 01:06 PM
My issue is the same as DRICHARDGREEN posted above
This is actually my second dv4-2045dx - I returned my first one after I purchased it and was on the phone with HP all weekend trying to diagnose the bsod. For some reason, I went and purchased another one in the hopes that I had just gotten a "bad one" .
I have had my computer since Christmas 2009 -- I have logged calls with HP Support for BSOD since January 2010
I have spend countless hours on the phone with HP support - perforning alll of the same things that drichardgreen describes - reloading windows 7 - flasing bios - checking hard disk drive 3 separate time - (one hour each time) I am at my wits end with this pc. The support analyst tells me it is a software issue; however, other that windows 7 - the only software that I have loaded is Microsoft office and AVG anti virius - both of which are on my husbands pc and he does not have the issue.
I have lost my job - I save money to purchase this pc to us for job finding efforts - and now I am spending hours a week on the phone trying to diagnose a pc? I have continually requested that HP take this laptop back and they say that I must do "one more thing" before the techs will have me return it. I would even purchase another larger HP - if I could get credit for this "lemon" -- I have documented all of my calls and informed my attorney of this problem.
I would like someone from the United States to contact me regarding this issue. What does it take to have this pc replaced - I have filed numerous service tickets - January, April, June, July - Please respond. Thank you.
10-06-2010 03:04 PM
Has anyone been shipped a new laptop? Mine has gone back to HP, this is the 4th time. They said it would goto a level 4 tech, whatever that means. Anyway, I sent them a note stating not to send this piece of **bleep** back, send me a new one. If you purchased in December you have a one year warrany, and it has gone back more than I think three times and they can't fix it, they said they do send a new system.
Let me know