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Heyway
Posts: 1
Member Since: ‎10-12-2012
Message 1 of 2 (313 Views)

game won't load on facebook

I have a HP Pavilion g6 Notebook, have played Candy Crush on facebook but now the game won't load only gets to about 16% and stops. What do I do?

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DavidPK
Posts: 33,707
Member Since: ‎09-24-2010
Message 2 of 2 (312 Views)

Re: game won't load on facebook

 Hi,

 

Try a clean installation of the Flash Plug-in as follows.

 

First, download the Flash uninstall utility on the link below and save it to your Downloads folder.

 

Flash Player Uninstaller.

 

When the download has completed, close all browser windows, open your Download folder and run the uninstaller.  After this has completed, restart the notebook.

 

Next, ( unless you already have it ), download and install Firefox and then using Firefox, download and install the latest version of Adobe Flash.  Note: You may want to deselect the option to include McAfee Security Scan Plus before downloading.

 

Close all browser windows before running the Flash installer.

 

Launch Firefox and see if the game plays Ok in this browser - if it does, close Firefox, open Internet Explorer and click on the same Adobe Flash link above to get a prompt to install the ActiveX component.  When done, restart Internet Explorer.

 

Regards,

 

DP-K

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