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Regents Professor
visruth
Posts: 3,821
Member Since: ‎04-01-2014
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gameplay graphic freeze - Pavilion 15 Notebook

My system specs:
HP pavilion 15-n209tx Notebook PC

1tb HDD

4gb+4gb(upgraded)=8gb dual channel ddr3 @798MHz Hynix RAM

Windows 8.1 update 1 SL 64-bit

Intel core i5 4200u @1.6GHz stock speed (not overclocked)
2 cores 4 threads , hyperthreading enabled
Haswell ULT 22nm technology

Intel HD graphics 4400
2047MB NVIDIA GeForce GT 740M(dedicated)

Problem:
When I play game specifically asphalt 8: airborne downloaded from windows store, graphics freezes. I'm not able to do anything within the game or its controls except I can close it. And I have open the app again to play it. It has happened 3-4 times in the past. I have bought this Notebook 2 months back. It occurs with and without using Microsoft Xbox 360 game controller for PC. Cpu temp does not go above 60 degree celsius during gaming. Idle temp of CPU between 32-45°C. No other issues with other system performance till now.

Any advice on how to resolve this problem?

Thanks in advance.

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