HP Support Forums
Join in the conversation.
11-19-2010 10:25 AM
Hey there, i just got my G42 today and when i try to load a youtube video it hangs and the screen goes blank leaving me to force restart everytime...ive tried un-installing and re-installing the adobe flash, ive tried using internet explorer 8, google chrome and mozilla firefox. all the browsers have the same problem..can anyone help??
11-19-2010 08:06 PM
try to uninstall the adobe flash player, then try to download the 10.1 offline installer.
here is the link:
hope it helps!
kudos is very much appreciated...
01-07-2011 11:32 AM
Since the issue happens with different browsers, it's probably due to some incompatibility between the flash player and the graphics driver. Try turn off hardware acceleration: right mouse on the video (flash player) and select settings and uncheck "Enable hardware acceleration".
I am an HP employee.