hp envy 17 intel i5 runs slow (1039 Views)
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Student
sjohnsonjd
Posts: 1
Registered: ‎09-21-2011
Message 1 of 2 (1,039 Views)

hp envy 17 intel i5 runs slow

I have an HP envy 17 with an Intel i5 processor and 8 GB of memory. My processor seems to run at a very slow speed ( around 75 MHz) for a computer that should be running at 2500 Mhz. The sound becomes distorted and the computer is almost unusuable. I have turned off anti-virus software and have the same problems. Does anyone else have this type of problem with this machine? Thanks. 

 

Associate Professor
Sanchertx
Posts: 851
Registered: ‎11-17-2008
Message 2 of 2 (1,034 Views)

Re: hp envy 17 intel i5 runs slow

Hello ,

 

Does this happen all the time or when just running a Game or other SW?

We have a BIOS update for a "throttling" issue that has been corrected.

 

This will depend on your model - what model do you own?

 

for the Envy 17 - 2xx models.

"

Fix/Enhancement:- Fixes an issue where the notebook operates slower than expected when running multiple programs.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-94708-1&cc=us&dlc=en&lc=en&...=

 

 

I am an HP employee.

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