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Honor Student
willnotts
Posts: 3
Member Since: ‎07-31-2012
Message 1 of 12 (15,161 Views)
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hp laptop keyboard has stopped working

my hp pavilion laptop keyboard has stopped working; can only use on screen keybord -any ideas ?

Distinguished Professor
Danjen
Posts: 2,520
Member Since: ‎07-10-2012
Message 2 of 12 (15,160 Views)

Re: hp laptop keyboard has stopped working

How old is it? Is it still under warrantee? Can you plug in an external keyboard and does it work?

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 3 of 12 (15,154 Views)

Re: hp laptop keyboard has stopped working

Hi,

 

Perform a hard reset:


  1. Unplug the AC adapter from the notebook PC.
  2. Remove the battery from the notebook battery compartment.
  3. Remove the computer from any port replicator or docking station, disconnect cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices.
  4. Press and hold down the power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.
  5. Insert the battery and plug the AC adapter back into the notebook PC; but do not connect any of the peripheral devices.
  6. Press the power button to turn the notebook PC back on.
  7. If prompted to boot into Safe Mode or select a special type of start up, use the arrow keys to highlight Start Windows Normally , and then press the enter key.

 

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Honor Student
willnotts
Posts: 3
Member Since: ‎07-31-2012
Message 4 of 12 (15,138 Views)

Re: hp laptop keyboard has stopped working

Thanks tried hard reset but no joy keyboard still not working . Hp is only 4 months old :so still in warranty.
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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 5 of 12 (15,135 Views)

Re: hp laptop keyboard has stopped working

Use the warranty and contact with HP. How to do it?
Check the link below and choose your country:
Contact HP Worldwide

 

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** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
Honor Student
willnotts
Posts: 3
Member Since: ‎07-31-2012
Message 6 of 12 (15,127 Views)

Re: hp laptop keyboard has stopped working

Thanks will do
Student
telerama
Posts: 1
Member Since: ‎01-12-2013
Message 7 of 12 (13,554 Views)

Re: hp laptop keyboard has stopped working

Accept as solution - it works!
Student
ravi202
Posts: 1
Member Since: ‎09-05-2013
Message 8 of 12 (8,411 Views)

Re: hp laptop keyboard has stopped working

its worked .thank u very much
Student
srihari059
Posts: 1
Member Since: ‎09-25-2012
Message 9 of 12 (7,982 Views)

hp laptop keyboard has stopped working

hii..

i had a pavillion g6 2137 tx laptop and the keyboard keys(G,H and windows ) Buttons are not working..

i purchased last year and no warranty..

 

Student
asinger2
Posts: 1
Member Since: ‎10-26-2013
Message 10 of 12 (7,175 Views)

Re: hp laptop keyboard has stopped working

Hi!
I purchased my hp pavilion G7 laptop July 2012 and about 5 months after I got it, my home row of letters would stop working. After 2 more months it continued to not work and the row below the home row also stopped working. It would work eventually but it wouldn't last more than a little while. Now, all three of the rows aren't working. I got the one row to work by forcably pushing on the keys which isn't good for the keys. I'm running completely out of patients and I don't know what to do. I definitely know it's not the sticky key thing because nothing is typing on it at all. How could I possibly fix it without spending a ton of money? And is it even worth fixing or should I just buy a new one..? I'm pretty sure I didn't have a warrenty on it either and even if I did, it's almost been a year and a half.
Thanks!
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