10-26-2013 12:26 AM
It's a HP pavilion g6 2249wm it powers up but won't boot up it stuck in a black screen. It used to take me 10-20 times powering it up before it started. Now it has not booted up and I have tried almost all day just powering it up and it won't boot up. I checked the ram and it's okay. I also tried taking out the battery and holding the power button and powering it up to no avail.
10-29-2013 12:01 PM
For the issue with your computer powering up, but not booting. I have included the following document, 'Computer Does not Start (Windows 8)'. This document explains many different error states and provides great troubleshooting steps.
If this document fails to resolve the issue, please let me know if there are any error messages. These messages can be displayed on the screen, beeping noises, or flashing lights.
Please let me know how this works out for you, thank you.
10-29-2013 11:10 PM
10-30-2013 03:28 PM
Thank you for the information. If you have completed all the steps in the following document, 'Computer Starts but Screen Remains Blank (Windows 8)'. Are you able to load into windows with out the battery installed, the issue is most likely with the battery.
Now if you are still not able to see the display screen, this would mean that the computer is having a hardware issue. At this point, please call technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
11-26-2013 04:27 PM
For your g6 2320tx notebook not booting up. I have included the following document, 'Computer Does not Start (Windows 8)'. Please select the symptoms that best apply to your situation, and follow through the steps in order.
Please let me know if you are able to boot up the computer, thank you.