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hp touchsmart tx2 1375dx crash, scrambled screen/pixels, very hot, problems even after reformat (476 Views)
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Student
StoneComputers
Posts: 1
Registered: ‎02-22-2012
Message 1 of 2 (476 Views)

hp touchsmart tx2 1375dx crash, scrambled screen/pixels, very hot, problems even after reformat

The title says it all... 

 

 

I do computer work out of my home and this is not the first HP laptop with these problems. I've had about 13 DV7s come though my business all with the same GPU problem and overheating but this one is a little different. First of all its my wife's computer (I know I shouldnt have gotten an HP since I knew about the problems they were having with the DV series, BUT she though it was so cute and when baby wants something baby gets it... (and I'm left to fix this nightmare) anyway enough back story.

 

So the DV7s had the overheating problem yet I thought I was safe since that problem was primarily the perfect storm of Nvida's overheating GPU and HP's weak heat pipe system. This laptop is ALL AMD and even though they get super hot they take the heat very well. I'm not totally sure its the heat that's messing things up but it seems to be a constant so I had to mention it. 

 

The problem is system crashes, freezes, and just plan weird behavior at times. Seems like it has to be getting moved some way or another. When the crash happens it looks like an old 8-bit Nintendo crash with the pixels all over the screen scrambled (classic sign of some peace of hardware failing) Now the first thing I did was reformat and clean out all the vents on the Laptop with compressed air and a PC vacuum. The problem actually happened while I was re-installing off the recovery partition when I picked it up to move it, so I had to start the whole process over once. I did an HP test and it found nothing wrong with the memory or HardDrive but I'm skeptical since it also states the battery is fine but it only gets about a half an hour now on a full charge (Thanks HP) so you may ask your self why I'm posting here? Well its simple maybe there is an issue a lot of you have had that can rap this up in a few minutes instead of me pulling hardware out peace by peace and trying to troubleshoot. Granted I will prolly do this anyway but maybe I can get an idea where to start off of here. I was very lazy and didnt even search that much for a post that already had an answer so who knows. When I try and look up this problem I always get the DV7 and the other tx problems with the Nvida GPU this is pure AMD so hopefully I just got a bad drive or something.

 

Speaking of bad drives that's where Im going to start first... even if this post gets NO replies I can still maybe help someone down the road when I do find the problem. SO tonight I will start things off by booting from my Linux recovery DVD and run all the tests I can with software (takes about 4 to 6 hours for full Diagnostic) So maybe I'll get lucky and something will present itself though a software based scan... but I am never lucky when it comes to my own hardware :smileysad:

 

 

Hardware
Product Name tx2-1375dx
Product Number VM308UA#ABA
Microprocessor 2.20 GHz AMD Turion X2 Dual-Core Mobile Processor RM-75
Microprocessor Cache 1MB L2 Cache
Memory 4096MB
Memory Max 8192MB
Video Graphics ATI Radeon HD 3200 Graphics
Video Memory Up to 1982MB
Hard Drive 320GB (7200RPM)
Multimedia Drive LightScribe SuperMulti 8X DVD±R/RW with Double Layer Support
Display 12.1" Diagonal WXGA High-Definition HP LED Widescreen Integrated Touch-screen, Convertible Display (1280 x 800). Panel rotates 180 degrees and folds flat. Rechargeable Digitizer for handwriting capture included
Fax/Modem High speed 56k modem
Network Card Integrated 10/100/1000 Gigabit Ethernet LAN
Wireless Connectivity
  • 802.11a/b/g/n WLAN
Sound
  • Altec Lansing with SRS Premium Sound
Keyboard 101-key compatible
PC Card Slots 1 ExpressCard/34 Slot
External Ports
  • 5-in-1 integrated Digital Media Reader for Secure Digital cards, MultiMedia cards, Memory Stick, Memory Stick Pro, or xD Picture cards
  • 3 Universal Serial Bus (USB) 2.0
  • 1 Headphone out w/SPDI
  • Digital Audio
  • 1 microphone-in
  • 1 VGA (15-pin)
  • 1 RJ-11 (modem)
  • 1 RJ -45 (LAN)
  • 1 notebook expansion port 3
  • 1 Consumer IR
Other Devices
  • HP Webcam with integrated microphone
  • Integrated Fingerprint Reader
Dimensions 12.05"(W) x 8.82"(D) x 1.23" (min H) / 1.52" (max H)
Weight 4.65 lbs
Security
  • Kensington MicroSaver lock slot
  • Power-on password
  • Accepts 3rd party security lock devices
Power
  • 65W AC Adapter
  • 6-Cell Lithium-Ion battery
What's In The Box HP Mobile Remote Control; Microsoft® OneNote Software
Software
Operating System: Genuine Windows 7 Professional 64-bit
Security and Support: Symantec Norton Internet Security 2009 (including 60 days complimentary live update)

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Student
pablitocarvalho
Posts: 1
Registered: ‎04-01-2012
Message 2 of 2 (408 Views)

Re: hp touchsmart tx2 1375dx crash, scrambled screen/pixels, very hot, problems even after reformat

Same Problem here!

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