Re: hp2000 notebook freezing (819 Views)
Honor Student
Posts: 2
Member Since: ‎06-28-2013
Message 1 of 4 (933 Views)

hp2000 notebook freezing



My Hp2000 Notebook with Windows 8 freezes a lot, and I have only had it a couple of months.  It freezes randomly while using Internet explorer (both from desktop or the app), Google Chrome, and during other programs.  I've scanned for viruses and don't have very many programs or any big games installed. Also, sometimes when it freezes, after I turn it off and back on, it freezes again before it even finishes booting up.  Anybody have any idea why it's doing this or how to fix it??




Posts: 30,653
Member Since: ‎09-24-2010
Message 2 of 4 (916 Views)

Re: hp2000 notebook freezing

Hi Melanie,


First, completely shutdown the notebook by holding down the Shift key as you click on 'Shutdown'.


Tap away at the esc key as soon as you start the notebook to access the Start-up Menu and then select the Diagnostic options (f2).  Run all the tests available here ( start with the Hard Drive and Memory tests ).


If any test fails, post back with the error code and the test it relates to.






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Honor Student
Posts: 2
Member Since: ‎06-28-2013
Message 3 of 4 (898 Views)

Re: hp2000 notebook freezing



I ran the tests and the tune-up as well.  Everything passed.




Posts: 1
Member Since: ‎09-14-2013
Message 4 of 4 (819 Views)

Re: hp2000 notebook freezing

HP 2000 freezes on main screen with all the icons. Ran diagnostics and said

Failure ID:M4GG6F-6HW6Q1-MFGJW1-61SP03  

Product ID: D1G37UA#ABA

Hard Drive 1


Now what do I do?

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