06-28-2013 08:09 PM
My Hp2000 Notebook with Windows 8 freezes a lot, and I have only had it a couple of months. It freezes randomly while using Internet explorer (both from desktop or the app), Google Chrome, and during other programs. I've scanned for viruses and don't have very many programs or any big games installed. Also, sometimes when it freezes, after I turn it off and back on, it freezes again before it even finishes booting up. Anybody have any idea why it's doing this or how to fix it??
06-29-2013 04:56 AM
First, completely shutdown the notebook by holding down the Shift key as you click on 'Shutdown'.
Tap away at the esc key as soon as you start the notebook to access the Start-up Menu and then select the Diagnostic options (f2). Run all the tests available here ( start with the Hard Drive and Memory tests ).
If any test fails, post back with the error code and the test it relates to.
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Microsoft MVP - Microsoft Windows Expert - Consumer