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melpet86
Posts: 2
Member Since: ‎06-28-2013
Message 1 of 4 (1,198 Views)

hp2000 notebook freezing

Hello,

 

My Hp2000 Notebook with Windows 8 freezes a lot, and I have only had it a couple of months.  It freezes randomly while using Internet explorer (both from desktop or the app), Google Chrome, and during other programs.  I've scanned for viruses and don't have very many programs or any big games installed. Also, sometimes when it freezes, after I turn it off and back on, it freezes again before it even finishes booting up.  Anybody have any idea why it's doing this or how to fix it??

 

Thanks,

Melanie

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DavidPK
Posts: 33,234
Member Since: ‎09-24-2010
Message 2 of 4 (1,181 Views)

Re: hp2000 notebook freezing

Hi Melanie,

 

First, completely shutdown the notebook by holding down the Shift key as you click on 'Shutdown'.

 

Tap away at the esc key as soon as you start the notebook to access the Start-up Menu and then select the Diagnostic options (f2).  Run all the tests available here ( start with the Hard Drive and Memory tests ).

 

If any test fails, post back with the error code and the test it relates to.

 

Regards,

 

DP-K

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Honor Student
melpet86
Posts: 2
Member Since: ‎06-28-2013
Message 3 of 4 (1,163 Views)

Re: hp2000 notebook freezing

Hi,

 

I ran the tests and the tune-up as well.  Everything passed.

 

Thanks,

Melanie

Student
kbash
Posts: 1
Member Since: ‎09-14-2013
Message 4 of 4 (1,084 Views)

Re: hp2000 notebook freezing

HP 2000 freezes on main screen with all the icons. Ran diagnostics and said

Failure ID:M4GG6F-6HW6Q1-MFGJW1-61SP03  

Product ID: D1G37UA#ABA

Hard Drive 1

 

Now what do I do?

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