i have g62-340us,the cursor/touchpad keep freezing? (2349 Views)
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Honor Student
bimbay
Posts: 4
Registered: ‎09-06-2011
Message 1 of 11 (2,349 Views)

i have g62-340us,the cursor/touchpad keep freezing?

pls help!!!! its frustrating to keep restarting your system everytime this happens.

 

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DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 2 of 11 (2,346 Views)

Re: i have g62-340us,the cursor/touchpad keep freezing?

Hi,

 

Your touchpad has an area to the top left which when double-tapped will toggle the touchpad On/Off - Check that this is not accidentally being activated by double tapping this area the next time the touchpad freezes.

 

Further details can be seen on the link below.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01983909&tmp_task=solveCategory&cc=us&dlc=en〈=e...

 

Regards,

 

DP-K

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Honor Student
bimbay
Posts: 4
Registered: ‎09-06-2011
Message 3 of 11 (2,327 Views)

Re: i have g62-340us,the cursor/touchpad keep freezing?

i double checked the top left,its still the same.still frozen!!!!

 

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DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 4 of 11 (2,325 Views)

Re: i have g62-340us,the cursor/touchpad keep freezing?

Hi,

 

Download the latest installer for your Synaptics touchpad on the link below and save it ot your Downloads folder.

 

ftp://ftp.hp.com/pub/softpaq/sp50501-51000/sp50718.exe

 

Next, open windows Control Panel, open Programs and Features, right click the Synaptics pointing device driver and select Uninstall.  When this has completed, restart the notebook.

 

When windows has fully reloaded, open your Downloads folder, right click the Synaptics installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and see if this has helped the issue.

 

Regards,

 

DP-K

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****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


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Honor Student
bimbay
Posts: 4
Registered: ‎09-06-2011
Message 5 of 11 (2,321 Views)

Re: i have g62-340us,the cursor/touchpad keep freezing?

EXACTLY!!! It works i just did and it works. i hope it does not mess me up again. thanks i appreciate it.

Provost
DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 6 of 11 (2,318 Views)

Re: i have g62-340us,the cursor/touchpad keep freezing?

Hi,

 

Good to hear it's working :smileyhappy:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
bimbay
Posts: 4
Registered: ‎09-06-2011
Message 7 of 11 (2,304 Views)

Re:it started again

the cursor statted hanging again at the middle and begining of the system. i just downloaded the new version of the sypnatic but still the same. pls help me i ve to restart several times b4 it could be fix!!!!!

 

 

Tutor
Wallter
Posts: 16
Registered: ‎10-28-2011
Message 8 of 11 (2,201 Views)

Re: i have g62-340us,the cursor/touchpad keep freezing?

Unfortunately, G62 freezing is a terribly common problem for many, though I've not read yet of it being isolated to the touchpad -- cursor, system, yes. A simple BIOS update or other fix often is at best temporary or of limited help. In fact, HP Support has rolled back the BIOS in an attempt to fix the problem.

 

Is HP going to fix the problem?

http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/Any-Hope-for-a-G62-340US-Fix/m-p/989935#...

 

Good luck!

 

Honor Student
audsk76
Posts: 2
Registered: ‎05-26-2013
Message 9 of 11 (1,170 Views)

Re: i have g62-340us,the cursor/touchpad keep freezing?

I am having this problem with my G72, it is driving me insane :smileysad:  I downloaded the update for the pointer device and it seemed to be ok for a bit, but has started again, it also doesn't seen to load up properly sometimes and have error mistakes etc come up saying such and such has stopped working.....it isn't even 2 years old and I have already had to send it back to HP once.....any help or advise please?  Thanks

Student
ranpc123
Posts: 1
Registered: ‎07-24-2013
Message 10 of 11 (948 Views)

Re: i have g62-340us,the cursor/touchpad keep freezing?

Just DOUBLE TAP IT again and it will unfreeze. It is a shortcut.  It actually is supposed to be a good thing..

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