i have g62-340us,the cursor/touchpad keep freezing? (2567 Views)
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Honor Student
bimbay
Posts: 4
Member Since: ‎09-06-2011
Message 1 of 11 (2,567 Views)

i have g62-340us,the cursor/touchpad keep freezing?

pls help!!!! its frustrating to keep restarting your system everytime this happens.

 

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DavidPK
Posts: 30,455
Member Since: ‎09-24-2010
Message 2 of 11 (2,564 Views)

Re: i have g62-340us,the cursor/touchpad keep freezing?

Hi,

 

Your touchpad has an area to the top left which when double-tapped will toggle the touchpad On/Off - Check that this is not accidentally being activated by double tapping this area the next time the touchpad freezes.

 

Further details can be seen on the link below.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01983909&tmp_task=solveCategory&cc=us&dlc=en〈=e...

 

Regards,

 

DP-K

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Honor Student
bimbay
Posts: 4
Member Since: ‎09-06-2011
Message 3 of 11 (2,545 Views)

Re: i have g62-340us,the cursor/touchpad keep freezing?

i double checked the top left,its still the same.still frozen!!!!

 

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DavidPK
Posts: 30,455
Member Since: ‎09-24-2010
Message 4 of 11 (2,543 Views)

Re: i have g62-340us,the cursor/touchpad keep freezing?

Hi,

 

Download the latest installer for your Synaptics touchpad on the link below and save it ot your Downloads folder.

 

ftp://ftp.hp.com/pub/softpaq/sp50501-51000/sp50718.exe

 

Next, open windows Control Panel, open Programs and Features, right click the Synaptics pointing device driver and select Uninstall.  When this has completed, restart the notebook.

 

When windows has fully reloaded, open your Downloads folder, right click the Synaptics installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and see if this has helped the issue.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Honor Student
bimbay
Posts: 4
Member Since: ‎09-06-2011
Message 5 of 11 (2,539 Views)

Re: i have g62-340us,the cursor/touchpad keep freezing?

EXACTLY!!! It works i just did and it works. i hope it does not mess me up again. thanks i appreciate it.

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DavidPK
Posts: 30,455
Member Since: ‎09-24-2010
Message 6 of 11 (2,536 Views)

Re: i have g62-340us,the cursor/touchpad keep freezing?

Hi,

 

Good to hear it's working :smileyhappy:

 

All the best,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
bimbay
Posts: 4
Member Since: ‎09-06-2011
Message 7 of 11 (2,522 Views)

Re:it started again

the cursor statted hanging again at the middle and begining of the system. i just downloaded the new version of the sypnatic but still the same. pls help me i ve to restart several times b4 it could be fix!!!!!

 

 

Tutor
Wallter
Posts: 16
Member Since: ‎10-28-2011
Message 8 of 11 (2,419 Views)

Re: i have g62-340us,the cursor/touchpad keep freezing?

Unfortunately, G62 freezing is a terribly common problem for many, though I've not read yet of it being isolated to the touchpad -- cursor, system, yes. A simple BIOS update or other fix often is at best temporary or of limited help. In fact, HP Support has rolled back the BIOS in an attempt to fix the problem.

 

Is HP going to fix the problem?

http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/Any-Hope-for-a-G62-340US-Fix/m-p/989935#...

 

Good luck!

 

Honor Student
audsk76
Posts: 2
Member Since: ‎05-26-2013
Message 9 of 11 (1,388 Views)

Re: i have g62-340us,the cursor/touchpad keep freezing?

I am having this problem with my G72, it is driving me insane :smileysad:  I downloaded the update for the pointer device and it seemed to be ok for a bit, but has started again, it also doesn't seen to load up properly sometimes and have error mistakes etc come up saying such and such has stopped working.....it isn't even 2 years old and I have already had to send it back to HP once.....any help or advise please?  Thanks

Student
ranpc123
Posts: 1
Member Since: ‎07-24-2013
Message 10 of 11 (1,166 Views)

Re: i have g62-340us,the cursor/touchpad keep freezing?

Just DOUBLE TAP IT again and it will unfreeze. It is a shortcut.  It actually is supposed to be a good thing..

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