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Honor Student
atdissue167
Posts: 2
Member Since: ‎09-10-2011
Message 1 of 8 (1,455 Views)

issues with g72 laptop- hard disk error

I've been having issues with my g72 notebook laptop since we got it. Every time we load it is says "hard disk error (301)" I spent time with customer support and couldn't make heads or tails of what she was telling me
Honor Student
atdissue167
Posts: 2
Member Since: ‎09-10-2011
Message 2 of 8 (1,448 Views)

Re: issues with g72 laptop- hard disk error

By the way it is a g72-253NR and we ran an f2 check and it worked for a short period of time, but stopped working again
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DavidPK
Posts: 32,070
Member Since: ‎09-24-2010
Message 3 of 8 (1,441 Views)

Re: issues with g72 laptop- hard disk error

Hi,

 

The 301 error is a failure of the short disk test on the Hard Drive and would indicate the drive is failing and needs to be replaced.

 

If your notebook is under warranty, contact HP and arrange to have this replaced under warranty.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

If you're out of warranty and would like a guide on replacing this yourself, please let me know.

 

Regards,

 

DP-K



 

 

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Top Student
atdissues
Posts: 5
Member Since: ‎09-09-2011
Message 4 of 8 (1,439 Views)

Re: issues with g72 laptop- hard disk error

A question I have though is why it worked for a short time then stopped working. Does this have something to do with the battery recall in may of 2011? The computer runs very hot on the bottom.
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DavidPK
Posts: 32,070
Member Since: ‎09-24-2010
Message 5 of 8 (1,435 Views)

Re: issues with g72 laptop- hard disk error

Hi,

 

A failing Hard Drive can be very unpredictable - it can carry on working for months with a few crashes and freezes or it can just fail entirely leaving the PC unable to boot at all.

 

I can't see this is related to the battery recall - but if the drive is having physical problems spinning-up, this may well generate excess heat.  Is the hot area underneath the notebook where the Hard Drive is located?

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Top Student
atdissues
Posts: 5
Member Since: ‎09-09-2011
Message 6 of 8 (1,433 Views)

Re: issues with g72 laptop- hard disk error

Yes it does
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DavidPK
Posts: 32,070
Member Since: ‎09-24-2010
Message 7 of 8 (1,432 Views)

Re: issues with g72 laptop- hard disk error

Hi,

 

Well this just further confirms that the problem is with the Hard Drive - as I mentioned before, if your notebook is still under warranty, contact HP to get it replaced.  If you're out of warranty and would like a guide on replacing this yourself, please let me know.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


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Student
DarkAlly192
Posts: 1
Member Since: ‎01-05-2013
Message 8 of 8 (592 Views)

Re: issues with g72 laptop- hard disk error

hello i wanted to see if i could get a walkthrough on how to replace the hard disk please

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