07-15-2013 11:11 AM
My laptop is stuck on "preparing to configure windows do not turn off computer" screen for over a week now. please help!
07-15-2013 02:19 PM
It sounds like the computer is not coming back on its own.
You probably want to shut it off by Pressing the Power button until the system crash-stops. A crash stop takes about ten seconds of pressing the power button.
Let the system "spin down" completely - it takes probably not more than three seconds for the disks come to a complete stop after the system shuts down.
Then, go from there - try to power on the computer and see what it does.
If you need more help, you must provide more information - your exact computer model, your exact Operating System, and whether or not you know what the system was doing before it shut itself down and got stuck.
How to find your Product Number:
=========== OR ================
On your keyboard (Use the built-in keyboard, and not an external / USB controlled device):
- Press the FN and ESC keys at the same time
07-15-2013 06:48 PM
Ok I have tried shutting the computer off multiple times, and it hasn't fixed the issue. The computer will not go past the screen previously mentioned so I can't press fn + escape to get the model # but I do know it's running Windows 8. The computer was running fine before I started having this problem. It had went dead then when I plugged it into the power cord and turned it back on it would not boot up past the configuring Windows screen.
07-16-2013 01:37 PM
OK. Not booting into Windows.
You can try the one or more of the following -- read FIRST, then decide how to approach your situation.
If you can get to the Advanced Options Menu...
IF your Recovery partition is functional, then F11, issued repeatedly RIGHT AFTER the system starts to boot, should work to get you into TroubleShooting and from there into Advanced Options. See below "F11 and Recovery Options" for what the screens look like and the options.
If F11 fails, then there are a couple of other options that may work; these are outlined below:
More information on the subject of Advanced Startup Options:
- The sections you probably need are more than half-way down the page.
- You can try to test / repair the OS from the Advanced Options menu.
Additional Bits on Advanced Startup:
F11 and Recovery Options:
See the Section "Recovery when Windows 8 does not start correctly "
- From Troubleshooting, select Advanced Options.
- From there, select what best suits your situation. For example, you might issue a System Restore to "go back in time" before the last updates were applied OR you might try Automatic Repair and have the system try and fix itself.
Assuming you were proactive and do have current backups and a Recovery disc or Image, you can bypass trying to repair the system and just Recover the Operating System. Recovery is destructive and formats the disk -- you have to have the means to reinstall the Operating System AND your personal files, data, and programs.
Assuming you have the standard backups, for example, from File History, AND you can reinstall your personal programs (Photo Editing Software, Browsers, games -- anything not purchased through the Windows Store), then you can use the standard Refresh option if you can get to Recovery from f11. Refresh is better than Recovery or Reset as it does save most of your data and files - there is much less to reinstall after a Refresh.
Better is to have a Refresh Custom Image available, of course, so you do not lose anything at all.
For later reference:
I am including the following just because it illustrates the usual limitation of using F8 to get into Advanced Options and it calls a link to allow you to add "Safe Mode" to your Windows 8 single boot machine.
F8 doesn't work well with Windows 8 because the Windows 8 OS loads very quickly at boot time. You can slow down the boot and give the system a chance to show you the Boot Options: