media player

[turbotttttt]

When I click on windows media player it shuts down my laptop.  what do i do?

[DavidPK]

Hi,

Can you post back with the following.

1.  The full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.

2.  The full version of the operating system you are using ( ie Windows 7 32bit ).

Regards,

DP-K

[turbotttttt]

It is a hp mini.   I do not see a tag on bottom.

[DavidPK]

Hi,

What operating system?

Regards,

DP-K

[turbotttttt]

Windows 7

[DavidPK]

Hi,

It may be worth trying to reset Windows Media Player as follows.

Click the Start Menu and select Control Panel.  Open Programs and Features, Click 'Turn Windows features on or off', open up Media Features and untick Windows Media Player.  Click Yes then OK and then restart the notebook.

When Windows has restarted, click the Start Menu and select Control Panel.  Open Programs and Features, Click 'Turn Windows features on or off', open up Media Features and tick Windows Media Player.  Click Yes then OK and when WMP has finished installing, restart the notebook again.

Regards,

DP-K