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Honor Student
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Member Since: ‎12-27-2011
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mousepad pavillion g6 notebook

Hi

my son had a brand new one for xmas and all was fine until he started it up today and the mousepad is completely unresponsive. Can anyone help?

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Re: mousepad pavillion g6 notebook

@lisabling,

 

Try the following.

 

Shut down the notebook. Tap away at f8 as you start up to access Windows Recovery Console.  Use the arrow keys to select 'Safe Mode with Networking' and hit enter.  Let windows fully load in this mode and see if the Touchpad works in this mode.

 

If it does, download the latest Synaptics driver installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp54001-54500/sp54040.exe

 

Next, open windows Control Panel, open Programs and Features, right click the entry 'Synaptics Pointing Device Driver' and select Uninstall.

 

When this has completed, restart the notebook and Windows will reboot as normal - check that the Touchpad still works.

 

If it does, open your Downloads folder, right click the Synaptics installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again.

 

Regards,

 

DP-K

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Message 2 of 10 (1,886 Views)

Re: mousepad pavillion g6 notebook

[ Edited ]

Hi,

 

Is there an Orange light showing in the top left corner of the Touchpad?  If there is, try double-tapping the top left corner ( where the light is ) to see if this turns of the LED and enables the pad.

 

If the above doesn't help, can you post back with the following.

 

1.  The full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.

 

2.  The full version of the operating system you are using ( ie Windows 7 32bit ).

 

Regards,

 

DP-K

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Microsoft MVP - Windows Experience

Honor Student
Posts: 3
Member Since: ‎12-27-2011
Message 3 of 10 (1,875 Views)

Re: mousepad pavillion g6 notebook

Thanks for helping.There is a light but it doesn't light up and nothing happens when I touch it.It was fine yesterday.

 

A1R16EA#ABU

 

Model no g6-1232sa

 

Thanks again

Student
Posts: 1
Member Since: ‎12-27-2011
Message 4 of 10 (1,853 Views)

Re: mousepad pavillion g6 notebook

Hi,

 

Sorry to jump into this thread but im having a simialr issue. I have a brand new HP PAVILION G6-1217TU LAPTOP INTEL CORE I3-2330M/15.6/4GB/500GB/INTELSHARED/15.6/WIN7 HP A3D99PA. The touchpad is working as the orange light is on but you have to push very hard to make the pointer move and then it just jumps around the screen??

 

Thanks

Andrew

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Posts: 36,939
Member Since: ‎09-24-2010
Message 5 of 10 (1,835 Views)

Re: mousepad pavillion g6 notebook

@lisabling,

 

Try the following.

 

Shut down the notebook. Tap away at f8 as you start up to access Windows Recovery Console.  Use the arrow keys to select 'Safe Mode with Networking' and hit enter.  Let windows fully load in this mode and see if the Touchpad works in this mode.

 

If it does, download the latest Synaptics driver installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp54001-54500/sp54040.exe

 

Next, open windows Control Panel, open Programs and Features, right click the entry 'Synaptics Pointing Device Driver' and select Uninstall.

 

When this has completed, restart the notebook and Windows will reboot as normal - check that the Touchpad still works.

 

If it does, open your Downloads folder, right click the Synaptics installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Windows Experience

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Posts: 36,939
Member Since: ‎09-24-2010
Message 6 of 10 (1,834 Views)

Re: mousepad pavillion g6 notebook

@tickedo,

 

When the orange light is on, the Touchpad should be Off, so first try double-tapping the top left corner of the pad ( where the light is ) to see if this will turn the light Off - if it does, see if the pad now works correctly.

 

If the above  doesn't help, try the following.

 

First, download the latest Synaptics driver installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp53501-54000/sp53851.exe

 

Next, open windows Control Panel, open Programs and Features, right click the entry 'Synaptics Pointing Device Driver' and select Uninstall.

 

When this has completed, restart the notebook.

 

When windows has fully reloaded, open your Downloads folder, right click the Synaptics installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again.

 

Regards,

 

DP-K

 

 

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Windows Experience

Honor Student
Posts: 3
Member Since: ‎12-27-2011
Message 7 of 10 (1,821 Views)

Re: mousepad pavillion g6 notebook

Huge thankyou from my son and myself
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Member Since: ‎09-24-2010
Message 8 of 10 (1,819 Views)

Re: mousepad pavillion g6 notebook

Hi,

 

You're more yhan welcome and I'm glad it helped Smiley Happy

 

All the best for the New Year,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Windows Experience

Honor Student
Posts: 2
Member Since: ‎09-03-2012
Message 9 of 10 (1,667 Views)

Re: mousepad pavillion g6 notebook

I have the same problem with my g6 but my mousepad does not work in safe mode and did not work when i reinstsalled the drivers, could it be a physical fault

Student
Posts: 1
Member Since: ‎01-02-2013
Message 10 of 10 (1,586 Views)

Re: mousepad pavillion g6 notebook orange light on mousepad

The solution to turn the mouse pad on and off with a double tap on the the indention in the upper left corner of the mouse pad was correct.  It works!  Thanks!

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