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Honor Student
scarlets
Posts: 3
Member Since: ‎08-03-2011
Message 1 of 7 (1,732 Views)

my touch pad keeps freezing

my touch pad keeps freezing?

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DavidPK
Posts: 33,686
Member Since: ‎09-24-2010
Message 2 of 7 (1,731 Views)

Re: my touch pad keeps freezing

Hi,

 

First of all, shutdown the notebook, unplug the AC Adapter, remove the battery, and then hold down the Power button for a full minute.  Reinsert the battery, plug in the AC adapter and start the notebook - has this helped the issue at all?

 

Regards,

 

DP-K

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Honor Student
scarlets
Posts: 3
Member Since: ‎08-03-2011
Message 3 of 7 (1,727 Views)

Re: my touch pad keeps freezing

have removed the battery lots of times, works for a while then freezes again.

only bought the pc on sunday never had these probs with my other laptop.

driving me mad think will have to take it back to store for refund.

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DavidPK
Posts: 33,686
Member Since: ‎09-24-2010
Message 4 of 7 (1,725 Views)

Re: my touch pad keeps freezing

Hi,

 

I'd agree with you, as this is a brand new machine, take it back and get it replaced.

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
scarlets
Posts: 3
Member Since: ‎08-03-2011
Message 5 of 7 (1,721 Views)

Re: my touch pad keeps freezing

thanks will do, to save my sanity lol

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DavidPK
Posts: 33,686
Member Since: ‎09-24-2010
Message 6 of 7 (1,719 Views)

Re: my touch pad keeps freezing

:smileyhappy:

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****Please mark Accept As Solution if it solves your problem****
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Student
Arrows79
Posts: 1
Member Since: ‎09-30-2013
Message 7 of 7 (416 Views)

Re: my touch pad keeps freezing

Ive had my Pavillion dm4 for two years I think and this has just started happening but now twice in 4 hours. Turning the machine off and on agan cures it but this may mean I lose work. Why is this happening?

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