10-07-2013 05:33 AM
Without your providing the operating system name and type along with the complete product number or product name of your notebook it would be extremely difficult to make any suggestion.
HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years. It is difficult to help you if we don't know which specific model you own..
Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.
Remove the battery and look in the compartment where the battery was installed. You should see a Service tag with printed part number and a product name. Please post the p/n (with all alphanumeric characters) here. Also post the installed CPU type. (AMD or Intel)
Help others by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
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2014 Microsoft MVP - Microsoft Windows Expert - Consumer
10-07-2013 11:42 AM
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