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05-16-2012 07:01 AM
Ok so I bought my HP G74 Laptop with an i3 core, windows 7 and has a 17.3" screen about a year and the dam thing has given me nothing but trouble ever since. Within the first month my mouse pad stopped working so I took it in to the store where they banged on it frantically to say, yes it’s not working we will get it looked at:/, well obviously. So that appears to have been sorted out, but shortly after getting it back it started over heating, just shut itself down and then turned back on with a blue screen, highly annoying been as though I do nothing but browse the internet and do uni work on it. Anyway, I took it back to the shop over 3 times with the same problem whilst under warranty for them to tell me there was nothing wrong with it, each time my laptop was gone for about 3 weeks. Well there clearly was a problem with it and the problem has persisted, only appearing to get worse. My laptop now decides to run extremely slow, then freezes, attempts to shut itself off but the power light stays on so I have to force it to turn off, then I start it back up and it says it has overheated:/ this happens more than once a week. I thought HP was supposed to be really good quality, I don't get it; I have taken really good care of it so it is nothing to do with me. What is wrong with it? I have a feeling it will just die on me soon and I can't afford another . Anyone know how to sort it pleassee? (Sorry about the seem to be rant btw, just thought I would give the history of what has gone on, thanks for reading, it is appreciated ).
05-16-2012 08:46 AM
First off, you need to buy a can of compressed air from any computer store, open the laptop's DVD Drive and clean the vents out, aiming the nozzle directly in them. This maintenance should be done once a year, okay? Secondly. do you know how to do a Windows System Scan? You know, click on and open your 'Computer Icon' in safe mode, then right click the OS (C) Icon and drop down to and click Properties, click and open up the Tools tab and click Error Checking/Check Now, then check both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, click Start. After a few seconds the computer will state that it will do this at the next restart, click Yes and then close and exit everything by clicking OK and restart your laptop and let it do the entire Windows System Scan. This vital Windows System Scan can easily take upwards of two hours and cannot- repeat- cannot be interfered with or stopped whatsoever for any reasons, okay? Once the scan is done, your laptop will restart itself.
Always be sure to BACKUP and MAKE RESTORE POINTS before doing anything.
If it were a rattler. . . .
05-17-2012 09:32 AM
Thanks for the advice, I have done a windows scan, although it took 4 hours but everything is fine. My laptop often prompts me to make a restore point so I am good with that and I back everything up. I also bought a cool mat which seems to do nothing but annoy me, rather dissapointed, that may be because the fan that gets extremely hot is on the side of my laptop. I got a program to monitor my fan tenperatures, two of which, when I am doing nothing are around 37C, 1 that stays at about 57C when the laptop is just turned on and reaches 61C just by going on the internet. and the other 2 fluctuate a lot between 45C-51C, My CPU usage is consistently high for no reason. I went on youtube earlier, played one song and the temperature of one of the fans reached 80C, I knew it was going to try shutting down on me if I didn't close the window, since it started running slow again, so to save my laptop dieing on me I closed it and it dropped to its usual high temperature. I have not tried the compressed air, are you sure it does not damage the laptop? Also I am not sure how it will help, since my fan is on the opposite side from the disk drive. Additionally, I am not sure it will fix the problem since I doubt it was that dirty when I first had the problem, as I had not had it for long, and i had only just started using it a lot and would the people I took it to not have cleaned it? Yet the problem persisted. Although I will of course try. I think the laptop may just be a bad make, I bought a discontinued model because I liked it so much, BIG mistake. Thanks again.