HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: the keyboard will not let me type my password to on the home screen (591 Views)
Reply
Reply
Topic Options
drew1792 Student
Student
drew1792
Posts: 1
Registered: ‎04-23-2012
Message 1 of 2 (610 Views)
Report Inappropriate Content

the keyboard will not let me type my password to on the home screen

‎04-23-2012 09:33 PM

i have a HP pavilion g4-1125dx  (windows7) and even though the mouse works fine and the wifi enabling key works, it wont let my type in my password. it doesnt even show up when i type anything. no matter what i type, even the function keys dont seem to be working, although honestly im not sure what how to use them anyway..   it's quite possible that it is infected with a virus, because i have been running it for a few months even though the norton had expired. but if there is a quick fix or if it is not a virus, could someone please let me know what i can do.

0
Reply
0
Please use plain text.
 
Master's Graduate
Master's Graduate
SSDdrive
Posts: 599
Registered: ‎03-23-2012
Message 2 of 2 (591 Views)
Report Inappropriate Content

Re: the keyboard will not let me type my password to on the home screen

‎04-26-2012 08:57 AM

Hello,

 

  First off, is it still under warranty? Secondly, connect a remote keyboard via usb and attempt to at first start the laptop normally. Also, you can attempt to start the laptop while also tapping on the f10 key. Okay? This should get you into the bios menu where you can run diagnostics. If these fail to work, please contact HP Support.  Hope this helps!

 

 

 

 

If it were a rattler. . . .

0
Reply
0
Please use plain text.