Re: touchpad and keyboard freeze (420 Views)
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Top Student
reneboyz007
Posts: 7
Member Since: ‎04-20-2013
Message 41 of 47 (580 Views)

Re: touchpad and keyboard freeze

i have also hp dm1-4118au when im using globe broadband my touchpad and keyboard freeze  and i need to use usb mouse to restart for it and remove globe broadband to use it again

 

 

 

 

 

please help to solve this problem.is there any update or whatever solution

 

hoping your good kind reply to solve this issue.

Honor Student
Rpag
Posts: 3
Member Since: ‎10-04-2012
Message 42 of 47 (574 Views)

Re: touchpad and keyboard freeze

HP did the same to mine, said it was an issue with the motherboard and came to collect it for repair (issues occurred after approx 6 months). The keyboard and mouse freezing issue has not re-occured.

Have had the leptop for close to 1.5 years now. Found that the performance has decreased rapidly in the last few months. It gets very hot, makes a lot of noises, constant freezing if I do anything quickly like change in between internet tabs or program screens. I know laptops aren't designed to last forever and the whole 'programmed obselecence' thing but I expect it to last for about 2 years at least before it all goes so downhill. Definitely will not be buying another HP laptop.

 

HP Support Agent
Lil_Lisa27
Posts: 2,122
Member Since: ‎09-04-2013
Message 43 of 47 (553 Views)

Re: touchpad and keyboard freeze

Hi,

For the touchpad and keyboard freezing during use, One step that you can try is a clean boot and see if you still have the same problem after. I have included the document 'How to perform a clean boot in Windows 8.1, Windows 8, Windows 7, or Windows Vista'. Follow the steps for your operating system, and then try performing the tasks that normally freeze up the computer. Is the computer still freezing up?

For the computer heating up and performing slowly. I have included the documents 'Reducing Heat Inside the PC to Prevent Overheating' to keep the notebook from overheating, and 'Improving System Performance without Adding Memory (Windows 7)' to see if cleaning up the computer will help it perform better. Please let me know if this helps.

Thank you.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!



Lil_Lisa27
I work on behalf of HP
Honor Student
rayoflight
Posts: 2
Member Since: ‎01-24-2014
Message 44 of 47 (420 Views)

Re: touchpad and keyboard freeze

Had the Dm1 4108au for just over a yr. Now, no longer in warranty. I always believed this issue was probably related to a software conflict so I never returned it during the first yr warranty period. Now, reading here that it needs to be repaired but is outside warranty. To be honest, this computer HP has sold many of us is a dud and it should be replaced or fixed regardless of warranty. It has been freezing up frequently since first purchase but operates well enough that you can live with it (sort of). 

 

Not a happy customer of HP. Will never buy another HP laptop if this represents the build quality we can expect. 

Top Student
osmniv
Posts: 5
Member Since: ‎03-31-2014
Message 45 of 47 (296 Views)

Re: touchpad and keyboard freeze

Mine is a hp pavilion touchsmart
its a touchscreen 
i have been face this problem (thankgod) recently a week or 2.
when i my keyboard or mouse screen freezes for 2 seconds and becomes normal.
focus off the textbox and come back again.

i want to ask that did u all face the same problem at the start and then it got more worse or from the start only it was like you had to reboot it.

please tell me so that i can be ready for the worse already.


hp sucks:smileyfrustrated:

Spoiler
 
Honor Student
rayoflight
Posts: 2
Member Since: ‎01-24-2014
Message 46 of 47 (287 Views)

Re: touchpad and keyboard freeze

I believe it has become worse over time but that may simply be because it is being used more now and so, if it is an overheating problem, the more we use it, the more it eventually overheats. But who knows? But it has always dogged this machine. hmmmmm

Top Student
osmniv
Posts: 5
Member Since: ‎03-31-2014
Message 47 of 47 (279 Views)

Re: touchpad and keyboard freeze

the problem is not that bad yet so is there any precautions i can take?
i m preety sure that its not because of overheating
i read some where that i happens also because of dust entering the keyboard. I m going to clean my keyboard with a vacum cleaner:smileytongue: ,with that small brush in it.
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