why does internet explorer shut down

[tachapan]

my computer has no sound when I try to watch youtube or ads with sound.  I have no problem with cds. what could be the cause>

[DavidPK]

Hi,

First, reset Internet Explorer as follows - be aware that this will remove Bookmarks and Saved Passwords etc.

Open windows Control Panel, open Internet Options, click the Advanced tab and then click the Reset button.  Click 'Yes' or 'Ok' to any further prompts required to complete the process.

Next, download the Flash uninstall utility on the link below and save it to your Desktop.

Flash Player Uninstaller.

When the download has completed, close all browser windows and run the uninstaller.  After this has completed, restart the notebook.

Next, download and install Firefox and then using Firefox, download and install the latest version of Adobe Flash.  Note: You may want to deselect the option to include McAfee Security Scan Plus before downloading.

Close all browser windows before running the Flash installer.

Launch Firefox and see if Youtube videos play Ok in this browser - if they do, close Firefox, open Internet Explorer and click on the same Adobe Flash link above to get a prompt to install the ActiveX component.  When done, restart Internet Explorer.

Regards,

DP-K