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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-13-2014 10:33 AM - edited ‎11-13-2014 10:35 AM

HP Recommended

Hey guys, 

 

Newly bought - HP ProBook 455 G2 Notebook PC, running win 8.1 pro can't find these drivers. 

 

PCI\VEN_1022&DEV_1423&SUBSYS_14231022&REV_00
PCI\VEN_1022&DEV_1423&SUBSYS_14231022
PCI\VEN_1022&DEV_1423&CC_080600
PCI\VEN_1022&DEV_1423&CC_0806

 

unrecognised device: 

ACPI\VEN_HPQ&DEV_6007
ACPI\HPQ6007
*HPQ6007

 

- need to specify that i've already installed  

sp65484.exe for video drives but - microsoft basic display adapter is shown with 

PCI\VEN_1002&DEV_1318&SUBSYS_2234103C&REV_00
PCI\VEN_1002&DEV_1318&SUBSYS_2234103C
PCI\VEN_1002&DEV_1318&CC_030000
PCI\VEN_1002&DEV_1318&CC_0300

 

and sp66078.exe for the second device. 

 

Any thoughts ? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-13-2014 12:42 PM

HP Recommended

Hi:

 

You need this driver for the first ID:

 

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?spf_p.tpst=swdMain&s...

 

You need this driver for the ACPI\VEN_HPQ&DEV_6007:

 

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=6943836&sp...

 

Graphics...

 

I don't even see a graphics driver listed for your model.

 

Try the one directly from AMD.

 

http://support.amd.com/en-us/download/mobile?os=Windows%208.1%20-%2064

 

 

View solution in original post

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9 REPLIES 9

‎11-13-2014 12:42 PM

HP Recommended

Hi:

 

You need this driver for the first ID:

 

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?spf_p.tpst=swdMain&s...

 

You need this driver for the ACPI\VEN_HPQ&DEV_6007:

 

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=6943836&sp...

 

Graphics...

 

I don't even see a graphics driver listed for your model.

 

Try the one directly from AMD.

 

http://support.amd.com/en-us/download/mobile?os=Windows%208.1%20-%2064

 

 

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‎11-13-2014 02:21 PM

HP Recommended

At the first install windows prompted two "this program did not install properly" but the unidentified disappeared 

 

The second one worked fine also but I choose to install the AMD Chipset Drivers for I don't know what reason and now I think i have to do a windows reinstall all over again. My bad. Trying a win 8 refresh first. 

Thank you for your help. 

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‎11-13-2014 02:22 PM

HP Recommended

You're very welcome.

 

I don't think installing the AMD chipset drivers was a bad move.

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‎11-13-2014 02:39 PM

HP Recommended

thought I over did it. It doesn't want to boot. 

I swear these new laptops and win 8 are a lot more complicated. I'm trying for 2 days to install a good configuration. 

I've tried win 7 but wifi was going 0.8 mb/s and thought i installed both the broadcom and realtek drivers, or the chipset doen't support win 7 so i went with 8 and no graphics support o.O 

 

It started and it desinstalled several devices. 8 devices unkown >.<

Thinking of returning it. 

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‎11-13-2014 02:48 PM

HP Recommended

Yes, it seems very difficult to install W7 or 8.1 by yourself on the AMD based models.

 

What model broadcom wireless card comes in your notebook?

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‎11-13-2014 02:51 PM

HP Recommended

RTL8723BE
RTL8723BE1T1R1

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‎11-13-2014 02:54 PM

HP Recommended

Oh, you have the Realtek WLAN card.

 

You would use this driver for W7 x64...this is the latest one...

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=6943836&sp...

 

For W8.1...this is the latest one...

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=6943836&sp...

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‎11-13-2014 03:48 PM

HP Recommended

the solution with sp67924.exe did not work. I still have one PCI unknown

the PCI\VEN_1022&DEV_1423&CC_0806 one.  windows 8.1 pro says the program it's uncompatible. 

before the crash it dissapeared. 

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‎11-13-2014 04:32 PM

HP Recommended

Hi:

 

I know that is the driver you need, because you can see the hardware ID for that device is supported by the driver in the setup information file which I have copied and pasted part of it below...

 

[Version]
Signature="$WINDOWS NT$"
Class=System
ClassGuid={4D36E97D-E325-11CE-BFC1-08002BE10318}
Provider=%AMD%
DriverVer=09/30/2013, 1.0.3.0022
CatalogFile=AmdIOV.cat

[ControlFlags]
ExcludeFromSelect=*

[Manufacturer]
%AMD_MFG% = AMDIOV,NTamd64

[DestinationDirs]
DefaultDestDir = 12
 
[SourceDisksNames]

[SourceDisksFiles] 

 

[AMDIOV.NTamd64]
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1002&DEV_5A23
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1419
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1577
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1423
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1437
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1449
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1611

 

 See if this works...

 

If you didn't delete the driver file, to to the device manager and click on the PCI\VEN_1022&DEV_1423 device.

 

Then click on the driver tab.  Click on update driver and select the Browse my computer for driver software option.

 

Browse to the folder that was created when you ran the file.  That folder will be located in C:\SWSetup\sp67924.

 

Make sure the Include Subfolders box is checked and see if the driver installs that way.

 

Then reboot.

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