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‎08-12-2016 12:22 AM

HP Recommended
Product: Envy 15 product num F4J08L#ABM
Operating System: Microsoft Windows 8.1 (64-bit)
Hello i need help really bad, accidentally all hard disk were deleted including recovery disk, i dont know how to install the OS as it was before,
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-12-2016 12:50 PM

HP Recommended

Try this:

 

http://support.hp.com/us-en/document/bph07143

View solution in original post

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5 REPLIES 5

‎08-12-2016 05:51 AM

HP Recommended

That model number is not returning anything. Please look again. We can perhaps help you get HP recovery disks. 

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‎08-12-2016 06:27 AM

HP Recommended
Hello again, i took a picture of the system information i can send you but i think that would be possible only privately, waiting for a new response
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‎08-12-2016 07:42 AM

HP Recommended
Hello i noticed i confused on the model it es K049la
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‎08-12-2016 12:50 PM

HP Recommended

Try this:

 

http://support.hp.com/us-en/document/bph07143

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‎08-14-2016 12:10 PM

HP Recommended
Thank you very much tried and contacting support came up with a solution
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