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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-06-2014 12:55 AM

HP Recommended

Hi all,

 

Im using an HP DV6 - 7028TX, Product number: B3K22PA#ABG and im having an issue with the latest BIOS installation.

 

Currently I the bios version is F.2B and the most current one available is F.2D REV A.

 

So my issue is when I run the update feature through HP support assistant it runs fine and insydeflash says its succsessfully copied and requires a a restart.  Upon restart the "press delete to enter setup" shows and then a blank screen and it remains on that blank screen indefinitly. Then by pressing the power button i restart the laptop and it boots up just fine.

 

I have tried downloading only the bios package from the hp support website and run it as administrator, but as on restart I just get the blank screen again and no response.

 

Any advice on how to finalise this update would be greatly helpful.

 

Cheers

 

Avant-Garde

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-07-2014 10:32 PM - edited ‎12-07-2014 10:33 PM

HP Recommended

Hi Erico and all,

 

    I finally managed to install the latest bios update and this is what was done.

 

I tried installing all the UEFI updates starting at the first one and for whatever reason my UEFI wouldnt update and thus, my Bios installation couldnt be completed. So after a hour of fiddling around I deleted the "HP_TOOLS" Partition and ran the bios update, selected "No" when asked to make a partition.

 

The Bios was flashed, computer restared and Voila! New Bios is installed.

 

Thanks for all your help!

 

Cheers

 

Avant-Garde

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12 REPLIES 12

‎11-06-2014 01:16 AM - last edited on ‎03-08-2017 07:04 PM by HP Administrator

HP Recommended

 

 

 Download the file without using the HP support utility. Extract the softpaq to a usb flashdrive using Winrar or Winzip. Plug the usb flashdrive into an available usb port and then invoke the UEFI PC Diagnostics from the startup menu by selecting F2. At the next menu select Firmware management. You will have to path to the BIOS on the usb flashdrive to perform the update.  With the usb flashdrive plugged into an available port, it will be seen as an option in the select file system menu.

 

availableBIOS.png

 

UEFI and the startup menu 

 

 

UEFI Diagnostic selections.jpg

 

 

 

BIOS Management.jpg


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎11-06-2014 01:35 AM

HP Recommended

Hi Provost,

 

Thank you for the very promt reply.

 

MY mistake, I should have said that my laptop is running Windows 8.1 Pro 64bit , and on the HP website it seems to have different BIOS's for windows 8.

 

Newer Bios on the HP Website:

 

Newer Version.png

 

My Current BIOS :

 

 

Current.png

 

 

Cheers

 

Avant-Garde

 

 

 

 

 

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‎11-06-2014 01:57 AM - edited ‎11-06-2014 01:58 AM

HP Recommended

You will probably have better success using the UEFI Firmware Management utility that is part of the UEFI Diagnostics package.

 

At the very least you will have a safe and simple method of recovery to the original BIOS should the update not operate properly.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎11-06-2014 01:59 AM

HP Recommended

Ive tried the download and double click method, also tried putting it on to a usb and restarting the laptop using the option in the Hp System Bios Update Utility to no avail.

 

utility.png

 

 

Im not sure how to perform the update directly from the UEFI Diagnostics Firmware.

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‎11-06-2014 02:16 AM

HP Recommended

I proceeded with your instructions, and upon pressing F2 for the UEFI Firmware I got a different screen, Im checking for updates on it , but yes as shown below there wasnt a option for firmware update.

 

And once again, thank you for the clear promt help!!

 

WP_20141106_20_05_49_Pro.jpg

 

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‎11-06-2014 02:25 AM

HP Recommended

Install the latest version (v. 5.6.1.0) that is available on the following URL. It is compatible with your notebook.

 

http://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html?jumpid=va_r602_us/en/any/pps/pl_...


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎11-06-2014 02:44 AM

HP Recommended

And on too more issues!

 

I did the install of the updated UEFI, and restarted,  but hitting F2 on boot still takes me to UEFI firmware Version 1.6.0.0 , any ideas what can cause that? 

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‎11-06-2014 02:49 AM

HP Recommended

After pressing the power button, immediately tap the Esc key to enter the startup menu. That is where you should press the F2 key.

 

startup menu.png


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎11-06-2014 02:55 AM

HP Recommended

Pressing F2 at that screen takes me to the same screen which shows UEFI Firmware V 1.6.0.0, not the updated one.

 

If it helps this laptop is on its second HDD as the first one failed suddenly.

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