BIOS Settings unavailable to modify in Administrator Account

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BIOS Settings unavailable to modify in Administrator Account.

When the user enters the BIOS as an administrator, he will not be able to make any changes in the BIOS but the Guest account will let him make all the changes.

Scenario:

If you enter the BIOS as Guest

You will be able to access all the BIOS Options.

If you enter as the Administrator using the HP client security credentials or windows credentials.

The PC will not allow you to change any BIOS settings.

Solution:

Enter the BIOS as a Guest and setup a BIOS Administrator Password.

Go to Security>”Setup BIOS Administrator Password”. The password needs to be 8 characters long.

After the Password is set, you will have to save changes and exit.

The PC will now restart. You can press F10 to enter BIOS again and will see the new BIOS login page.

Select BIOS Administrator account highlighted in Blue.

Enter the BIOS Administrator Password to access BIOS settings.

You will now be able to View and Make changes in the BIOS

Reason:

HP client security adds an extension to the UEFI BIOS and enables BIOS protection.

If the user has not set a BIOS password, the Client security creadentials will treat the Windows user account as a Guest account but since the account is already assigned to a user, it will be listed as an Administrator account rather than a User account.

The actual open account will then be treated as an Admin account but is listed as a Guest Account.

Once the user installs a BIOS Administrator Password, the Client security program will know which account to be considered as an Admin account.

In the Image below, we have

• BIOS Administrator Account: modifiable
• Windows User account: Restricted
• Guest Account:View Only