Blue Screen

[Lynn2017]

I recently installed an update of treemaker (a geneology program), since then the system has crashed numerous times and given me a blue screen. I have tried to uninstall the update and the entire program. It now shows the files are gone, but the registry is still there. 

Do I need to reload my entire operating system and start from scratch?

[visruth]

Are you getting blue screen or crashes after uninstall?

If no, then no need to restrore factory settings.

[Lynn2017]

When I was running hte program it would come up with a blue screen and then when I would restart the program, it would give me a message it was improperly shut down. It would not start up, or if it did, I again would get a blue screen. This all started after I installed an update for this program. I first tried to backdate the computer until before the update, it did not help. My daughter, who has mucch more experience than I, tried mutliple things including unistalling the program. She said the folders are all gone, but is still showing up on the registry. She feels it may be a registry error and I need to reload the operating system, etc. My disks are in storage and I can not find them. I found I can purchase then for $40.00, but is that necessary? I really need my computer back. I am working on the proposal for my disertation, and am very dependent on it. I have been backing everything up on disks, so I will not lose anything if I have to start from scratch.

Lynn

[visruth]

Hi,


In that case,
Tap f11 as soon as you power on laptop, you'll enter HP recovery partition console. Do factory reset from there.

http://support.hp.com/in-en/document/c01867418


Regards

Visruth

[Lynn2017]

Thank you, I will try that

[visruth]

You're welcome.

Let me know how it goes.