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‎04-29-2017 05:15 PM

HP Recommended
Product: Streams 14-ax010wm
Operating System: Microsoft Windows 10 (64-bit)

I purchased this laptop for my wife 6 weeks ago, she turned it on this morning and it had a message "Boot Device Not Found" "Please install an operating system" Hard Disk (3F0) Tried everything I could find on the support site with no luck. Any advice? Will Walmart exchange it?

1 person had the same question
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‎04-29-2017 05:22 PM

HP Recommended

That  message is typical for a failed hard druve.  It would not hurt to try to take it back.  It depends on the return policy.  If they deny the return, then a warrenty repair is probably the next step.


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3 REPLIES 3

‎04-29-2017 05:22 PM

HP Recommended

That  message is typical for a failed hard druve.  It would not hurt to try to take it back.  It depends on the return policy.  If they deny the return, then a warrenty repair is probably the next step.


I'm not an HP employee.
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‎04-29-2017 05:27 PM

HP Recommended

Thanks for the speedy response, I figured that's what's wrong with it. I just wanted to see if there was a fix for it other than taking it back. Thanks again

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‎04-29-2017 06:08 PM

HP Recommended

It can be fixed by replacing the hard drive.  If you wish to do it yourself, it will probably not be covered.  Try contacting the HP phone support line.


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