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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

 

Hi @bamang,

 

Thanks for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. 

 

As I understand the laptop doesn't boot into the windows and instead gets you the error message-"boot device not found", 

 

Please follow the below steps to identify and resolve this concern:

 

Step 1: Perform a hard reset HP Notebook PCs - Performing a Hard Reset or Forced Reset

 

Step 2: Restore BIOS default settings

 

Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI - click here

 

Step 4: Reseat the hard drive (here's a video that shows how to re-seat the drive: Click here)

 

Step 5: Perform an HP System Recovery

 

If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions:

 

* Performing an HP System Recovery (Windows 10)  

* Performing an HP System Recovery (Windows 😎

* Performing an HP System Recovery (Windows 7)

 

The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

 

Otherwise, you could also reach HP phone support to order the recovery media. Please fill out an online form on www.hp.com/contacthp to reach phone support.  Let me know if you need any further assistance. Thanks again!

 

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

Good Luck.

 

Regards,

Jeet_Singh
I am an HP Employee

HP Recommended
Nice, great help, it works for me.
HP Recommended
Mine says this but I haven't done anything to it like installing anything. And when I go to the menu by pressing f10 I don't see "system configuration". Just "system time" "system date" and "system log". Only those will light up.
HP Recommended
Mine says this but I haven't done anything to it like installing anything. And when I go to the menu by pressing f10 I don't see "legacy support". Just language and virtual. I checked enable virtual and it seems okay after saving.
HP Recommended
What if F10 doesn't work
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