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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Boot device not found
Create an account on the HP Community to personalize your profile and ask a question
08-31-2016 04:52 PM
ok, so my computer has the screen that says
Boot device not Please install an operating system on your hard disk
Hard disk (3F0)
F2 system Diagnostics
For more information, please visit: www.HP.com\go\techcenter\startup
So I did hard drive test (quick) and it said I didn't have smart check and short disk installed. Then I did the extensive test and it said I didn't have smart check and long DST installed. Please help I don't want to have to buy a new computer
Solved! Go to Solution.
Accepted Solutions
08-31-2016 05:16 PM
Don't know -- there is not a single "standard" price.
Also, if your PC can boot from USB, HP sometimes has the option to order a USB stick instead of DVDs.
And, if HP no longer stocks the media, the other places might -- and they have different charges.
I've heard ranges of $10 to $40.
Good Luck
I am a volunteer and I do not work for, nor represent, HP
08-31-2016 05:06 PM
Hello;
Allow me to welcome you to the HP forums!
Sorry to be the bearer of bad news, but that error message means that your hard drive has failed.
It will need to be replaced.
Once you have the replacement drive, you will need to use something known as HP Recovery Media to restore your PC to working condition. This is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.
You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Service:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
Note that if HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/
Good Luck
I am a volunteer and I do not work for, nor represent, HP
08-31-2016 05:16 PM
Don't know -- there is not a single "standard" price.
Also, if your PC can boot from USB, HP sometimes has the option to order a USB stick instead of DVDs.
And, if HP no longer stocks the media, the other places might -- and they have different charges.
I've heard ranges of $10 to $40.
Good Luck
I am a volunteer and I do not work for, nor represent, HP
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