CANT BOOT UP THE LAPTOP

[SteveTung]

I have a quite serious problem , i cant boot my pc properly. it keep restart itself and it always shows up this two problem.
Fat_file_system and NTFS_file_system
The laptop i just bought couple months ago.
Please help , i really need the laptop urgently.
What is the main problem anf how to solve it ?

Regard

[WAWood · Accepted solution]

SteveTung

Hello;

Allow me to welcome you to the HP forums!

I read your post about filesystem problems on your new Win10 PC and wanted to help.

There are a couple of different issues that can cause this problem: (1) file system corruption, and (2) failing drive.

Even though this is a relatively new system, let's deal with the second first by following these directions to test the hard drive: Testing a Hard Disk from the BIOS | HP® Customer Support

My guess is that will succeed and the drive will not show as failed.

The first problem is harder to deal with, as you will need to do the following:

1) remove the drive from your PC

2) connect the drive to a working PC using an USB -to-HDD adapter

3) Download and install this tool on the other PC:  Free Partition Manager Software - AOMEI Partition Assistant Standard

4) Use the tool to run a filesystem check on the drive

If that does not fix the problem, while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.  If they determine the drive to be faulty, you should be able to get a replacement for free under the warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
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However, HP Customer Support is generally not available on the weekend, so you may have to wait until Monday to contact them.
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Good Luck
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[SteveTung]

Dear WAWood

Firstly, i would like to thank you for reply my post

But sadly, after i run the system quick test, the result for me is failed. Every time i run until the "Hard drive short DST check " its failed. So thats mean my hard drive has dead?

if the hard drive shows this problem, do i still have a chance to restore all me data?

Thanks again for helping me.

Regard