• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-11-2016 10:35 PM

HP Recommended
Product: HP 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I have been having this issue with my computer for months now.  I try to open programs through my start menu (the button in the bottom left screen) and the menu will not open at all.  I also can not use the Kortana (SP?) search bar as that will not open or let me type anymore... It used to open up once i would restart my laptop, but now this doesn't work.  I can only open the programs that are on my homescreen or pinned on my menu.  Sometimes, even some of these will no longer open.  I need to be able to access my other programs as I am a college student.  I don't know if this is part of the same issue but now my printer and scanner will not connect to my laptop either.  My laptop has also been getting slower and slower.  Please help!

1 REPLY 1

‎08-12-2016 11:23 PM - edited ‎08-12-2016 11:24 PM

HP Recommended

Hello,

 

Thank you for posting in the HP Support forum. Welcome onboard !

 

I have seen similar issue like the one you describe on a notebook running Windows 8.1 but as you mention it usually fixes itself with a reboot/full restart.

 

If this works no more for you, you will need to perform HP Recovery / Reset to factory default condition as the operating system seems corrupted.

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu 
 

3. Please, choose F11 for System Recovery options.

The computer should boot from recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact.

 

From there, you have prenty of options to choose from.

Please, perform Windows Reset with option to keep your files and save settings.

This will "refresh" your Windows but will keep your files and certain stuff in places

 

Here are details:

>> http://support.hp.com/us-en/document/c03538721

>> http://www.tenforums.com/tutorials/4130-reset-windows-10-a.html

 

 

Please, provide your feedback. Let me know how it goes an if it works for you.

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
1 person found this reply helpful
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.