Creating system recovery- overdue

[Alexis_3]

I've had my notebook for a couple of years now and have realised that I didn't create system recovery. Everything doesn't work the way it used to when i first started using my notebook. I've just updated Anti-virus and everything else its prompting me to do. HP Suppport Assistant is giving me a red flag to 'Create your system recovery' but with everything i have on my laptop I don't know where to start!

[visruth]

Hi,


You could do it now.

Your laptop came with Windows 8.1 with Bing 64 bit. There is no downloadable ISO for this version of Windows from Microsoft, so your best bet is to create HP Recovery USB using HP Recovery Manager as soon as possible.

I would suggest you to follow this: http://support.hp.com/in-en/document/c03481733


Regards

Visruth

[Alexis_3]

Thanks for the reply. I'm just wondering whether this will restore everything back to normal for example; when i watch a dvd, the picture freezes but the sound plays on? Or when I use the internet it freezes even when I'm typing or downloading??

[mdklassen]

>  with everything i have on my laptop I don't know where to start!

While creating a "System Recovery Set" is a good idea, that set cannot be used to reinstall all your current applications (iTunes, Adobe Reader, Microsoft Office, anti-virus).

> Everything doesn't work the way it used to when i first started using my notebook.

Sigh.  While you could purchase an external disk-drive, and "clone" your current disk-drive onto the external drive, you will be saving an "as-is" copy of everything (Windows and programs), with its current "issues".

So, what to do?

1. Given that the current disk-drive probably is "out-of-warranty", purchase a new disk-drive.

2. Make that "System Recovery Set" (either writing onto one 16GB USB memory-stick or burning a few DVD disks).

3. Take an "inventory" of what programs that you currently have installed. (iTunes? Adobe Reader? MS Office?)

4. If you have purchased any software, find the "license-keys" that are needed to activate that software.

5. Purchase an external disk-drive.

6. Backup your files/music/pictures/bookmarks/E-mail to that external disk-drive.

7. Shutdown.

8. Remove the battery.

9. Disconnect the AC power.

10. Remove the current disk-drive, and set it aside, and label it with today's date.

11. Connect the new disk-drive.

12. Install Windows, and run Windows Update, repeatedly.

13. Install anti-virus software.

14. Install some of the previously-installed programs -- probably best to fetch "latest" versions from web-sites.

15. Reload your files (see #5, above)

16. Finally, "clone" your new disk-drive onto the external disk-drive -- overwriting the files from #6, above.

Repeat #16, about once a month, and sleep peacefully.

[mdklassen]

> I'm just wondering whether this will restore everything back to normal for example; when i watch a dvd, the picture freezes but the sound plays on? Or when I use the internet it freezes even when I'm typing or downloading?? 

Take some of the steps from my previous response:

* purchase a new "internal" disk-drive.

* make the System Recovery set.

* install the new disk-drive.

* install Windows, and see if the symptoms ("freezing") have vanished.

If not, you might have "hardware" problems.

[visruth]

Hi @Alexis_3 ,


Before creating HP Recovery USB, I would like you to do extensive test of hard drive and memory by tapping away F2 key as you power on laptop.

Let me know the results.


Regards

Visruth

[Alexis_3]

Ok. So its come uup with HP PC Hardware Diagnostic UEFI

[visruth]

Follow this: http://support.hp.com/in-en/document/c03467259

[Alexis_3]

Running tests will keep you posted @Visruth

[visruth]

Sure.