• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-01-2016 11:48 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

HP has just replaced the power plug for my Pavilion laptop.  Is this dual voltage?  There is NO switch on it but the label indicates 110-240.  I purchased it in the US but  am taking it to New Zealand.  I have been given conflicting information - (a) that I do need a voltage converter (b) that using such a voltage converter will impede charging.  I am, therefore, confused.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-01-2016 12:31 PM

HP Recommended

Hi,

 

You won't need a voltage converter as the power brick accepts an input between 110v and 240v and adjust automatically - I've used several US machines (110v) in the UK (240v) and there's no issue.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎07-01-2016 12:31 PM

HP Recommended

Hi,

 

You won't need a voltage converter as the power brick accepts an input between 110v and 240v and adjust automatically - I've used several US machines (110v) in the UK (240v) and there's no issue.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎07-02-2016 07:22 AM

HP Recommended

I am so appreciative of your information.  Thank you.  

Was this reply helpful? Yes No

‎07-02-2016 07:25 AM

HP Recommended

Hi,

 

You're more than welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎07-02-2016 07:38 AM

HP Recommended

I am so appreciative of your information.  Thank you so much, DavidPK.

 

ValD

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.