• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-01-2017 04:09 PM

HP Recommended
Product: Energy Star HP x360
Operating System: Microsoft Windows 10 (64-bit)

HWhen ever I turn on my laptop it goes to the HP logo and it doesn't load at all then the screen turns black and restart at the HP logo again. I don't know that to do.

1 REPLY 1

‎02-02-2017 09:36 AM

HP Recommended

@Tinysmith_95

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.


As I understand the HP x360 isn't booting into the desktop screen, instead it loads to the HP Logo followed by a black screen and remains on a loop,

Don't worry, we'll take care of this together 😉

 

Although, I need a few details to provide an accurate solution:

Was any update/reset process interrupted, recently?

When was the last time it worked (date)? 

Is there an error message that appears on the screen or just the logo?

 

In the meantime, please attempt the below steps:

Perform a hard reset

 

Attempt a BIOS recovery

you could attempt to access the safe mode: click here for details.

 

Keep me posted for further assistance,

If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.
If you appreciate my assistance, please click on the thumbs up icon.
Both icons are below this post.
Have a good day, Ahead.

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.