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Locked

‎05-12-2016 03:06 AM

HP Recommended
Product: HP mini NM123UA#ABA
Forgotten password error code CNU9242N7Y this mini laptop was given to me and this is what comes up after three attempts at the power on screen
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-12-2016 03:17 AM

HP Recommended

@Fzplop

 

Enter:     e9lo7v79xi    ( 3rd character is a lower case L )

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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7 REPLIES 7

‎05-12-2016 03:17 AM

HP Recommended

@Fzplop

 

Enter:     e9lo7v79xi    ( 3rd character is a lower case L )

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎05-12-2016 03:27 AM

HP Recommended
It worked then asked for another password
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‎05-12-2016 03:30 AM

HP Recommended

Hi,

 

Is the other password a windows log-on password?

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎05-12-2016 03:57 AM

HP Recommended
Its ok I fixed the password but now it say can not start because file is missing or corrupt \windos\system32\config\system
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‎05-12-2016 04:04 AM

HP Recommended

Hi,

 

It sound like you'll probably need to reinstall the operating system - a guide on this can be found on the following link.

 

http://support.hp.com/us-en/document/c00006110#!

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎05-12-2016 04:09 AM

HP Recommended
Thanks you have been a real big help
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‎05-12-2016 04:32 AM

HP Recommended

@Fzplop

 

You're more than welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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