11-28-2012 08:30 PM
11-29-2012 02:54 AM - last edited on 02-22-2017 08:36 AM by OscarFuentes
Shut down the notebook. Tap away at the esc key as you start the notebook to enter the Start-up Menu. Select the Bios option ( usually f10 ) and under the Advanced or Diagnostic tab you should find the facility to run tests on both the Hard Drive and Memory. Post back with the details of any error messages.
Can you also post back with the following.
1. The full Model No. and Product No. of the notebook - see Here for a guide on locating this information.
2. The full version of the operating system you are trying to reinstall ( ie Windows 7 64bit ).
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Microsoft MVP - Windows Insider
12-12-2012 04:25 PM
Could you please give me the exact model number of your notebook?
You can use the following document if you need assistance in finding it.
How Do I Find My Model Number or Product Number?
Your notebook is an Enterprise/Business model. I would recommend posting this in the HP Enterprise Support Forums for better coverage, as this is the consumer support forums.
You can access the enterprise support forums at the following link.
HP Enterprise Business Community
11-07-2013 05:30 PM
please help I have an HP 2000 bf69WM laptop/Notebook Windows 8 x64 product number C2M21UA#ABA I can not boot/start-up freezing on HP screeen starts to enter into recovery then completley freezes black screen I can't even get to my recovery ie; blue screen to factory restore, It was fine one day then nothing??????? My stupidity never creating repair ect ...;.;l PLEASE HELP ASAP,
11-12-2013 02:30 PM - last edited on 04-20-2016 10:19 AM by OscarFuentes
Hello mylanta619. I understand you are experiencing issues booting the computer properly and consistently. You are likely facing a hardware issue. I'm going to provide some information that could assist you.
First of all, I insist you follow the recommended troubleshooting in this HP document about black screens appear when the computer is starting: http://support.hp.com/us-en/document/c01997899
If these steps do not resolve the issue, you should confirm whether or not a hardware issue is being experienced. This document will assist you in utilizing hardware diagnostics, before the computer boots to Windows: http://support.hp.com/us-en/document/c03467259
Please inform me when you complete this troubleshooting so I know the results. I will continue to assist you if the possibility exists. I'm only here to help!
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