• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-13-2017 09:28 AM

HP Recommended
Product: HP Spectre 360
Operating System: Microsoft Windows 10 (64-bit)

I sold my Spectre 360 and went to reset it to factory settings and wipe it clean and i get this error code "There was a problem resetting your pc. No changes were made"

 

I need help soon please! the buyer is getting impatient 😞

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-13-2017 04:23 PM

HP Recommended

Then, you need to order HP Recovery Media from this link:  http://support.hp.com/us-en/document/bph07143

 

When that arrives, reboot your laptop from it and use it to do a factory reset.


Good Luck



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎01-13-2017 12:10 PM

HP Recommended

Antlynn93

 

Hello;

Allow me to welcome you to the HP forums!


I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

This is important as the recovery/reset method is different for the two situations.

We can proceed when you provide the answers.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎01-13-2017 12:25 PM

HP Recommended

 It came with Windows 10 installed when i purchased it at Best Buy.

Was this reply helpful? Yes No

‎01-13-2017 03:28 PM

HP Recommended

is there anybody here to help?!

Was this reply helpful? Yes No

‎01-13-2017 04:23 PM

HP Recommended

Then, you need to order HP Recovery Media from this link:  http://support.hp.com/us-en/document/bph07143

 

When that arrives, reboot your laptop from it and use it to do a factory reset.


Good Luck



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.