• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-23-2015 10:45 AM

HP Recommended

Hard drive is failing the short DST test

 

Failure Id is

 

0TXAXQ-7P27S7-XD7WMF-60UV03

 

Don't know if you need that or can do anything with that, but thanks for all your help.

Was this reply helpful? Yes No

‎11-23-2015 10:59 AM

HP Recommended

@Vlaphor

 

Looks like the HDD failed.

 

Do you have Recovery disks???

 

If not what is the exact model or product number of your laptop???

 

REO

Was this reply helpful? Yes No

‎11-23-2015 11:08 AM

HP Recommended

I don't know of any recovery disks, but the system number is 80c1.  I'm repairing this for someone else.

Was this reply helpful? Yes No

‎11-23-2015 11:10 AM

HP Recommended

@Vlaphor

 

Need the exact model or product number to see if you can still get Recovery Kit.

 

REO

Was this reply helpful? Yes No

‎11-23-2015 11:15 AM

HP Recommended

Product ID is N5Y90UA#ABA  

Model (according to some small text on the bottom) is 15-ac121DX

Was this reply helpful? Yes No

‎11-23-2015 11:19 AM

HP Recommended

Also, according to the diagnostic, it says born on date was late August of this year.  If that's the case, then I could just tell the person to take it back to the store for a return.

Was this reply helpful? Yes No

‎11-23-2015 11:21 AM

HP Recommended

Your in luck @Vlaphor

 

You can still order a Recovery Kit here.

 

http://support.hp.com/us-en/mediaorder/hp-15-ac100-notebook-pc-series-touch/8502685/model/8788090/so...

 

Service Guide here.

 

http://support.hp.com/us-en/product/HP-15-Notebook-PC-series/8502685/model/8788090/manuals

 

REO

Was this reply helpful? Yes No

‎11-27-2015 12:17 PM

HP Recommended

you are on a roll! same for me, in a bind with password problem on my HP device. Code is 96739023 - any help would be sincerely appreciated.

 

Regards,

DP

 

Was this reply helpful? Yes No

‎11-27-2015 12:20 PM

HP Recommended

@dpott20

 

Enter:    29691005

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎11-27-2015 02:33 PM

HP Recommended

worked perfectly, thank you!

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.