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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-18-2017 05:01 AM

HP Recommended
Product: pavilion15-ab125AX
Operating System: Microsoft Windows 10 (64-bit)

I have attempted to upgrade to the creators update several times. I have used the media creation tool, the upgrade assistant, launch the tool as an admin, and everytime I get a blue screen on reboot or finally with the media creation tool the warning that the creator update is not compatible with my processor (HP AMD Carrizo A10-8700P). windows.png

 

I have had this system less than a year and now it cannot be upgraded due to a processor issue. According to Microsoft it is AMD's issue and they need to update it. According to AMD it is HP's issue and according to HP it is Microsoft's issue. So while everyone points their finger I have a system that cannot be upgraded.

2 REPLIES 2

‎04-18-2017 09:58 AM

HP Recommended

Hi,

I see that other users have had your same problem and have not seen a resolution yet.

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-AMD-Carrizo-A10-8700P/td-p/6...

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/creators-update-wont-in...

 

I would wait trying to install the creators update for the time being since there is no easy fix.

 

Hope it helps,

David

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‎04-18-2017 10:36 AM

HP Recommended

ya as he mention this problem can't be fixed and he mention about buyback . so what gona happen to my system ?

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