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Top Student
Posts: 5
Member Since: ‎11-19-2013
Message 1 of 9 (1,640 Views)

HP ENVY TouchSmart 15-j024ea Windows 8.1 Update Error Code 0xc1900101-0x30018

Hi

 

I recently purchased a HP ENVY TouchSmart 15-j024ea, which was advertised as being ready for Windows 8.1 but have ran all the windows and HP Updates the Laptop will not update to 8.1

 

It installs and restarts but then fails when setting up devices it gets to approx 85% and then restarts and restores back to Windows 8.

 

Any help would be much appreciated

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Provost
Posts: 40,019
Member Since: ‎01-07-2009
Message 2 of 9 (1,637 Views)

Re: HP ENVY TouchSmart 15-j024ea Windows 8.1 Update Error Code 0xc1900101-0x30018

[ Edited ]

 Windows 8.1 update has problems with the installing devices section

 

Take a read of the Microsoft Answers thread and follow the instructions given to try to resolve the issue. 

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Top Student
Posts: 5
Member Since: ‎11-19-2013
Message 3 of 9 (1,621 Views)

Re: HP ENVY TouchSmart 15-j024ea Windows 8.1 Update Error Code 0xc1900101-0x30018

I have read this thread and it appears it could be due to railink Wifi Adapter, it says in the thread to disable it in the bios but having accessed the Bios I don't see an option for the Wifi.

Provost
Posts: 40,019
Member Since: ‎01-07-2009
Message 4 of 9 (1,614 Views)

Re: HP ENVY TouchSmart 15-j024ea Windows 8.1 Update Error Code 0xc1900101-0x30018

Then disable it via the Device manager. Right click the device and then select disable. The example below uses the LAN network adapter. you should choose the Ralink adapter device instead to disable.

 

disable network adapter.JPG

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Top Student
Posts: 5
Member Since: ‎11-19-2013
Message 5 of 9 (1,608 Views)

Re: HP ENVY TouchSmart 15-j024ea Windows 8.1 Update Error Code 0xc1900101-0x30018

Hi

 

Thanks for you help I have found this option and also tried uninstalling the trial version of Norton which came with the laptop but the issue still occurs.

 

at the point of failure I get a this message System_Thread_exception_Not_Handled

 

It then reboots and restores back to Windows 8

Provost
Posts: 40,019
Member Since: ‎01-07-2009
Message 6 of 9 (1,586 Views)

Re: HP ENVY TouchSmart 15-j024ea Windows 8.1 Update Error Code 0xc1900101-0x30018

Did you go to Symantec to get a Norton Uninstaller utility or did you use Programs and Features to uninstall it?
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If I have helped you to resolve your issue or answered your question, please click the Options link in the post that helped you and then click on the "Mark as Accepted Solution " button
Top Student
Posts: 5
Member Since: ‎11-19-2013
Message 7 of 9 (1,574 Views)

Re: HP ENVY TouchSmart 15-j024ea Windows 8.1 Update Error Code 0xc1900101-0x30018

Hi

 

I used the Symantec Removal Tool downloaded from there site

Provost
Posts: 40,019
Member Since: ‎01-07-2009
Message 8 of 9 (1,550 Views)

Re: HP ENVY TouchSmart 15-j024ea Windows 8.1 Update Error Code 0xc1900101-0x30018

HP is working on the RaLink wireless problem. I suggest that you keep an eye on the network device driver section in  the web support portal for your notebook.

If you would like to say thanks, then click on the thumbs up icon next to the Reply button.

If I have helped you to resolve your issue or answered your question, please click the Options link in the post that helped you and then click on the "Mark as Accepted Solution " button
Master's Graduate
Posts: 312
Member Since: ‎07-20-2012
Message 9 of 9 (358 Views)

Re: HP ENVY TouchSmart 15-j024ea Windows 8.1 Update Error Code 0xc1900101-0x30018

I have successfully updated my Touchsmart 15 to Win 8.1.

 

The problem is with the Intel video drvier not being supported with both Windows 8 and Windows 8.1 for this model. Here is a link to where I laid out the process I used to get this to work...

 

http://h30434.www3.hp.com/t5/Notebook-Operating-Sy​stems-and-Software/Touchsmart-15-j040us-Can-t-dow...

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation