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Posts: 1
Member Since: ‎06-07-2013
Message 1 of 2 (2,842 Views)

HP Elitebook 2730p Notebook PC - Fingerprint reader software issue

 I have an HP Elitebook 2730p Notebook PC.  My operating system is Windows 8 Enterprise.  The error message I am recieving is with the program HP SimplePass and it says "The Windoes logon password you entered does not match.  Please try again."  The odd thing is that I am 100% certain I have the correct password.  The versio of SimplePass I have is from: http://support.authentec.com/Downloads/windows/hpsimplepass.aspx.  The only system change was downloading this software.  I already had the driver installed from: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32....  



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Posts: 4,472
Member Since: ‎10-09-2012
Message 2 of 2 (2,795 Views)

Re: HP Elitebook 2730p Notebook PC - Fingerprint reader software issue

Hello pugnobellum.

I suggest you uninstall Simple Pass, then change your Windows password, and then reinstall Simple Pass.

Let me know if that has any effect on the issue.  Also, have a great day!

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Click the "Accept as Solution" button if I resolve your issue.

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